E
Eugene
Active since Jun 2024
5
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0
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Reviews
5 reviews1 month ago
Bennett Read 7kg
I purchased the Bennett Read 7kg washing machine on 2 August 2025. On 10 February 2025 white smoke came from the machine. I contacted Tevo. They told me I must take the machine to Matroosfontein. I informed them that I don't have transport, that is the reason I purchased the item online. She told me she will see what she can do. On 12 Feb no feedback. On the 13th they came and picked up the machine, on 19 Feb machine still not fixed. After emails send, I finally received the machine back on the 22 Feb, still not working correctly. On 23 Feb I wrote another email stating the problem, they told me they will escalate the matter to their service department and managers. On 24 Feb I asked for feedback, no reply. On 25 Feb I asked for feedback, no reply. Until today 11 March, no feedback or reply. For more then a month I am struggling with a faulty machine. I asked them to replace the machine or my money back, no reply. Is this what they call service?
106 replies
4 months ago
Dishonest
When you order a Uber, they debit your account, they will tell you it is only a hold on your account. The Uber did not even arrive yet. On the 29th of December 2025 I ordered a vehicle to pick up my wife like always, after a long struggle, they found a driver, he was 16km away, arrive time only in 20 minutes. I cancelled. The money was debited from my account and until now it was not credited again. I was told this can take 7 days, they blamed the Bank. They debited the money, but they blame the Bank. You can't even communicate properly with Uber, their communication work with choices, this is crazy. Why don't they debit your account when you arrive safely? Why do they debit money from your account if there was no service? Don't tell me money was reserved or put on hold, it it was, why does it not show in my account? They want to debit their money immediately, but I must wait 7 days for my money, this is not on.
0 replies
4 months ago
MTN RED ALERT
Subject MTN Took Payment but Failed to Deliver Router or Provide Any Service I am writing this complaint to formally express my extreme dissatisfaction with the service I have received from MTN. On 12 December, I purchased an MTN router with a 600GB monthly data package. I paid R656, which covered the Pro Router fee as well as the January subscription. Payment was successfully processed, and I was informed that delivery would follow. On 18 December, the courier company contacted me and arrived to deliver the router. I provided: My original ID book A copy of my ID My proof of address The courier then attempted to verify my identity using a thumbprint scanner. I am 59 years old and sometimes experience difficulty with fingerprint scans, which failed in this case. The courier had no alternative scanner, no cream, and no contingency method, despite documentation stating that ID and proof of address are valid alternatives. Despite providing all required documentation, I was told the router could not be handed over and that it would be returned and re-delivered within two days. That same evening, I contacted MTN and was assured the router would be delivered on Monday. However: When I followed up, MTN claimed no delivery instructions were received Multiple calls resulted in cases being opened, but no callbacks ever occurred I phoned three times on Friday, again this morning, and received no resolution I was told the “relevant department” or “back office” would respond — they never did Today, I was again told the router would be delivered, yet the courier confirmed they received no instruction. Attempts to contact the courier directly have gone unanswered for hours. As of 22 December, I have: Paid in full Received no router Received no service Received no feedback Lost time and work opportunities, including scheduled Google meetings with international clients What is most frustrating is that MTN representatives attempt to sell additional services while I have not received the service I already paid for. What I want: Immediate delivery of the router as originally agreed, OR A clear, written explanation of what is going on and why delivery has failed, OR A full refund, should MTN be unable to deliver the service paid for At this stage, MTN is holding my money without providing a product or service, which is unacceptable. I am posting this publicly in the hope that MTN will finally take responsibility and resolve this matter urgently. Kind regards, Eugene Steyn
0 replies
21 months ago
Bad Service, dishonesty
I will never layby anything at Russels again. I paid R1100 on my layby. I had to cancel my layby after storms in the Western Cape caused big damaged to our house. The manager of Russels canceled the layby and told me I will only receive the money back between 5 and 7 working days. I am already waiting 2 weeks now and nothing was paid. I phoned him yesterday and he told me the money should be in my account by today or tomorrow, still no payment received. No communication from Russels head office, nothing. I have never experienced such bad service.
0 replies
23 months ago
I had a problem with my debit order, I explained to them the problem, they dropped the call, phoned a second time, they did the same
I had a problem with my debit order, I explained to them the problem, they dropped the call, phoned a second time, they did the same. Requested a call back for the third time, still waiting. The disconnected me, because they made the mistake, giving me the wrong information
106 replies
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3 (60%)