Active since Sep 2023
If I could give them less than one star I would. I had to drive around getting all the paper work myself only for them to deny my claim more than 2 months later. They will look for any reason not to pay. Also for a claim that they had previously settled used the worst/cheapest supplier to do the repairs and then still takes months to get sorted. Please take this as a warning to not do business with them. Also after joining I read the fine print and its shocking what they do not cover. It's a ****.
We called for medical emergency needed to be admitted to hospital and even had the doctor call and they actually hung up on him as well. Could not get authorisation for my pregnant wife. After we needed to find another doctor cos even though we were going to our OBGYN from the start of the pregnancy process, we were about 6 months in at this point, suddenly they no longer covered the hospital that doctor was at. And then had trouble finding a new doctor and hospital that was part of their service providers covered by them because they cover so little. Would definitely not recommend this medical aid to anyone. Having put us through this a couple months before my wife was going to give birth. Our anxiety levels was through the roof all because of their rules that keep changing.