Mandisa F

Onsite Fridge Repairs disappointing service

I couldn’t be more disappointed with the service I have received from Onsite Fridge Repairs. I had recently experienced some issues with my fridge so I had called Onsite Fridge Repairs to come and have a look at it and hopefully find out what the issue was, I was told that I needed a new fridge compressor and it would cost me R2600 for a new one and to install it and with no other option I agreed on the service. The compressor was installed on the 03/08/23 and I was issued an invoice stating the total amount and amount paid as well as the invoice term which stated “ 6 months guarantee workmanship 1 year warranty on the compressor “ currently the date is 04/10/23, it has only been two months and the fridge is experiencing the same issue again. I have called Onsite Fridge Repairs to let them now that I’m experiencing the same issue again and would like them to come and see what could possibly be wrong. On Saturday 30/09/23 I spoke to the technician over the telephone and he promised to come the same day and I’m sure you’ve guessed it he didn’t show up. On Sunday, Monday and Tuesday I have called and messaged the company number but my calls and messages are not answered. Currently I’m struggling, I feel ****med and hurt, the food in my fridge is rotting away and I wasted R 2600 that I could have used on a better and more reliable repair service.