Amanda F

Another Theewaterskloof victim - no service

On the 29th of January an under the influenced driver of Theewaterskloof Municipality drove into my car. I reported it the next day at them because it was on a Sunday. After I filled in the third party claim forms and lots of photo's for proof they send the claim through to their insurer, Guardrisk Insurance Co Ltd. After several third party forms that I needed to fill in again and many calls to them they send of the claim to ****** attorneys, Randburg only on the 13 March 2023. After several calls for weeks and months they told me it will take up to another 3-6 months to process the claim. Really?? They are stiill busy with claim as per Dhanita. Last month she told me they are waiting for the amount of damage on their vehicle. What does that have to do about my claim and why only now after 8 months? I also asked the municipality about claim. The only answer that Angelo Ceylon give me is that they did send the forms to their insurers and waiting for response. Why must I wait for payment. The driver drove into me and fled the scene and drove into a taxi and ran a pedestrian over. Some of the TWK staff were on the scene and all of them know my by name. So why does it take so long to process the claim. I also contacted the Deputy mayor, John Robert Michels. He ignored my several request. I also asked my friend, Pieter du Toit that's a attorney to contact them but no response. I'm really frustrated