Theewatertskloof Municipality
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Theewatertskloof Municipality
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Amanda F
1 reviews | Active since Jan 2020
9 Oct 2023, 11:54
Another Theewaterskloof victim - no service
On the 29th of January an under the influenced driver of Theewaterskloof Municipality drove into my car. I reported it the next day at them because it was on a Sunday. After I filled in the third party claim forms and lots of photo's for proof they send the claim through to their insurer, Guardrisk Insurance Co Ltd. After several third party forms that I needed to fill in again and many calls to them they send of the claim to ****** attorneys, Randburg only on the 13 March 2023. After several calls for weeks and months they told me it will take up to another 3-6 months to process the claim. Really?? They are stiill busy with claim as per Dhanita. Last month she told me they are waiting for the amount of damage on their vehicle. What does that have to do about my claim and why only now after 8 months? I also asked the municipality about claim. The only answer that Angelo Ceylon give me is that they did send the forms to their insurers and waiting for response. Why must I wait for payment. The driver drove into me and fled the scene and drove into a taxi and ran a pedestrian over. Some of the TWK staff were on the scene and all of them know my by name. So why does it take so long to process the claim. I also contacted the Deputy mayor, John Robert Michels. He ignored my several request. I also asked my friend, Pieter du Toit that's a attorney to contact them but no response. I'm really frustrated
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Amanda F
1 reviews | Active since Jan 2020
9 Oct 2023, 11:54
Another Theewaterskloof victim - no service
On the 29th of January an under the influenced driver of Theewaterskloof Municipality drove into my car. I reported it the next day at them because it was on a Sunday. After I filled in the third party claim forms and lots of photo's for proof they send the claim through to their insurer, Guardrisk Insurance Co Ltd. After several third party forms that I needed to fill in again and many calls to them they send of the claim to ****** attorneys, Randburg only on the 13 March 2023. After several calls for weeks and months they told me it will take up to another 3-6 months to process the claim. Really?? They are stiill busy with claim as per Dhanita. Last month she told me they are waiting for the amount of damage on their vehicle. What does that have to do about my claim and why only now after 8 months? I also asked the municipality about claim. The only answer that Angelo Ceylon give me is that they did send the forms to their insurers and waiting for response. Why must I wait for payment. The driver drove into me and fled the scene and drove into a taxi and ran a pedestrian over. Some of the TWK staff were on the scene and all of them know my by name. So why does it take so long to process the claim. I also contacted the Deputy mayor, John Robert Michels. He ignored my several request. I also asked my friend, Pieter du Toit that's a attorney to contact them but no response. I'm really frustrated
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jerome K
1 reviews | Active since Jan 2020
20 Jul 2022, 12:20
Unhelpful staff Grabouw Municipal Court
In November 2021 I received a fine on the N2 just outside of Grabouw. I accepted the fact that I was wrong & never gave the traffic officer any problems & left on my merry way to Cape Town. I recently purchased a vehicle & was told I can’t get my registration disc as there was an outstanding fine against my name. I did enquiries & was directed to the Grabouw Municipal Court. I called the Municipal Court on Friday 15 July 2022 to enquire about the fine. The lady on the other end informed me that I had a warrant out against me for not failing to pay the fine & not appearing in court. I asked her how am supposed to know that I had to appear in court if I was not issued with a summons. She then informed me that the fine that the officer issued me was a summons. I told her this was never explained to me as the fine looked like a till slip. She replied that's not her problem I should've paid the fine or been in court. I asked her if they don't send out a courtesy notification to inform people that they need to appear in court & she replied "dit werk nie so in Grabouw nie, jy het jou hof datum op jou boete gekry & ons stuur nie vir jou boodskappe nie". I asked her for the prosecutors number to which she replied, 'hy gaan jou terug verwys na ons toe want hy het nie tyd om met jou te onderhandel nie". I then told her that the CoCT works very diferently in that they will send you a notice to say that you have received a summons or a notification & not to forget to pay it & she replied " die is nie CoCT nie'. I asked to speak to her supervisor & was put through to the supervisor, who was by now obviously prepped about what had transpired as I had to wait quite a while before she answered the phone. I explained the situation to the supervisor & was again told that "die is nie Kaapstad nie, ons stuur nie vir mense boodskape nie". I asked for the prosecutors number & was again told that he will not deal with me & that I need to deal with that office & pay the fine & the warrant. I told her that I can’t even make out anything on the fine that was issued as the fine had faded to an extent that I couldn't see a date or where & how payments should be made & if they can’t help me & I want to speak to the prosecutor regarding the warrant. She then replied she can’t give the prosecutors number as he is very busy & doesn't have time to deal with me or other members of the public. She said that I must pay the fine & the warrant & I told her how must I know when the court date was if I can’t see anything on the fine or if I was not sent a message stating that I need to make arrangements to pay the fine. She replied "jou naam was uitgeroep in die hof & jy was nie daar nie" I asked her if the traffic officer that issued me with the fine was in court on the day & she replied "jou naam was uitgeroep in die hof & jy was nie daar nie so dus hoekom ons n laasbrief uitgeryk het". I asked for the prosecutors number again & she reluctantly gave me the office number. When I called the prosecutor, a minute after hanging up with the revenue office, the phone rang for a while & a gentleman answered presenting himself as the prosecutor, I`m not event sure if it was the prosecutor that I was speaking to, I tried to explain my situation to him & he abruptly stopped me stating that he was in a meeting. I asked if he could call me back on my number & he abruptly told me "nee jy moet self terug bel". I have since called the prosecutors office on 15 occasion without anyone picking up the phone. I understand I was wrong & have no problem paying the fine & the warrant but the manner in which I was treated on the phone & what I was told how Grabouw Municipal Court operates speaks volumes & leaves a very bitter taste in my mouth. The service was so pathetic that I think I would`ve been locked up if I had gone there & tried to pay the fine & warrant. I understand that lots of municipalities are cash strapped & are reliant on any form of income but In my opinion they are exploiting people from out of town with this practice. To crown it all off I wasn`t even informed by Grabouw Municipal Court that a warrant had been issued. There is no indication on payfine, easypay or any of the other sites indicating that I had an outstanding fine. If I had not purchased a new vehicle I would`ve been none the wiser & would probably have been locked up if I had to be travelling through that area & been pulled over by a traffic officer. A simple SMS as a courtesy to say don`t forget to pay your fine is not too much to ask. There are lots of other municipalities that are doing it (some much smaller than Gragouw). The warrant is still pending & I still don't have any reference details (fine number) of where & how to pay
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jerome K
1 reviews | Active since Jan 2020
20 Jul 2022, 12:20
Unhelpful staff Grabouw Municipal Court
In November 2021 I received a fine on the N2 just outside of Grabouw. I accepted the fact that I was wrong & never gave the traffic officer any problems & left on my merry way to Cape Town. I recently purchased a vehicle & was told I can’t get my registration disc as there was an outstanding fine against my name. I did enquiries & was directed to the Grabouw Municipal Court. I called the Municipal Court on Friday 15 July 2022 to enquire about the fine. The lady on the other end informed me that I had a warrant out against me for not failing to pay the fine & not appearing in court. I asked her how am supposed to know that I had to appear in court if I was not issued with a summons. She then informed me that the fine that the officer issued me was a summons. I told her this was never explained to me as the fine looked like a till slip. She replied that's not her problem I should've paid the fine or been in court. I asked her if they don't send out a courtesy notification to inform people that they need to appear in court & she replied "dit werk nie so in Grabouw nie, jy het jou hof datum op jou boete gekry & ons stuur nie vir jou boodskappe nie". I asked her for the prosecutors number to which she replied, 'hy gaan jou terug verwys na ons toe want hy het nie tyd om met jou te onderhandel nie". I then told her that the CoCT works very diferently in that they will send you a notice to say that you have received a summons or a notification & not to forget to pay it & she replied " die is nie CoCT nie'. I asked to speak to her supervisor & was put through to the supervisor, who was by now obviously prepped about what had transpired as I had to wait quite a while before she answered the phone. I explained the situation to the supervisor & was again told that "die is nie Kaapstad nie, ons stuur nie vir mense boodskape nie". I asked for the prosecutors number & was again told that he will not deal with me & that I need to deal with that office & pay the fine & the warrant. I told her that I can’t even make out anything on the fine that was issued as the fine had faded to an extent that I couldn't see a date or where & how payments should be made & if they can’t help me & I want to speak to the prosecutor regarding the warrant. She then replied she can’t give the prosecutors number as he is very busy & doesn't have time to deal with me or other members of the public. She said that I must pay the fine & the warrant & I told her how must I know when the court date was if I can’t see anything on the fine or if I was not sent a message stating that I need to make arrangements to pay the fine. She replied "jou naam was uitgeroep in die hof & jy was nie daar nie" I asked her if the traffic officer that issued me with the fine was in court on the day & she replied "jou naam was uitgeroep in die hof & jy was nie daar nie so dus hoekom ons n laasbrief uitgeryk het". I asked for the prosecutors number again & she reluctantly gave me the office number. When I called the prosecutor, a minute after hanging up with the revenue office, the phone rang for a while & a gentleman answered presenting himself as the prosecutor, I`m not event sure if it was the prosecutor that I was speaking to, I tried to explain my situation to him & he abruptly stopped me stating that he was in a meeting. I asked if he could call me back on my number & he abruptly told me "nee jy moet self terug bel". I have since called the prosecutors office on 15 occasion without anyone picking up the phone. I understand I was wrong & have no problem paying the fine & the warrant but the manner in which I was treated on the phone & what I was told how Grabouw Municipal Court operates speaks volumes & leaves a very bitter taste in my mouth. The service was so pathetic that I think I would`ve been locked up if I had gone there & tried to pay the fine & warrant. I understand that lots of municipalities are cash strapped & are reliant on any form of income but In my opinion they are exploiting people from out of town with this practice. To crown it all off I wasn`t even informed by Grabouw Municipal Court that a warrant had been issued. There is no indication on payfine, easypay or any of the other sites indicating that I had an outstanding fine. If I had not purchased a new vehicle I would`ve been none the wiser & would probably have been locked up if I had to be travelling through that area & been pulled over by a traffic officer. A simple SMS as a courtesy to say don`t forget to pay your fine is not too much to ask. There are lots of other municipalities that are doing it (some much smaller than Gragouw). The warrant is still pending & I still don't have any reference details (fine number) of where & how to pay
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Replies (0)SJ
Sandra J
1 reviews | Active since Jan 2020
5 May 2015, 10:31
Wrong amount on statement for final payment
I Bought a stand in Botrivier, just to discover it was way overpriced and over valued by the municipality. After selling it at last for R25 000, after buying it for R198 000, just to get rid of it and the municipality bill every month, the municipality bill kept on coming. Then I didn't receive any bills for months , so I thought at last they discovered that there's a new owner, ( I contacted the attorneys that handled the case also) just to receive all at once. The Post Office's strike was the reason. I contacted them sever all times, promises that they will contact me back, and again and again. At last I contacted the attorneys that handled the case again. At last the feedback was that they are sorry, they changed to a new system and they made a mistake with the final statement, so I must pay another R612. They made the mistake, no one contacted me to explain. I had to have months of trouble and costs to find out what's the problem. The attorneys: Vorster and Steyn in Hermanus also just ignored my last e-mail to them. They had there money, don't worry about mine. I've paid the municipality a total of R615 just now, to prevent another bill for rent of maybe R3.
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|Replies (0)SJ
Sandra J
1 reviews | Active since Jan 2020
5 May 2015, 10:31
Wrong amount on statement for final payment
I Bought a stand in Botrivier, just to discover it was way overpriced and over valued by the municipality. After selling it at last for R25 000, after buying it for R198 000, just to get rid of it and the municipality bill every month, the municipality bill kept on coming. Then I didn't receive any bills for months , so I thought at last they discovered that there's a new owner, ( I contacted the attorneys that handled the case also) just to receive all at once. The Post Office's strike was the reason. I contacted them sever all times, promises that they will contact me back, and again and again. At last I contacted the attorneys that handled the case again. At last the feedback was that they are sorry, they changed to a new system and they made a mistake with the final statement, so I must pay another R612. They made the mistake, no one contacted me to explain. I had to have months of trouble and costs to find out what's the problem. The attorneys: Vorster and Steyn in Hermanus also just ignored my last e-mail to them. They had there money, don't worry about mine. I've paid the municipality a total of R615 just now, to prevent another bill for rent of maybe R3.
0
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