Angelica A

********** SERVICE

I had an absolutely awful experience dealing with Brandon from the Durban branch. He did not explain anything to us in the start. When there was asked of him to tell us which documents he needs to go get a death certificate. He stated that it’s not his job to tell us which paperwork he needs. Take not. We have never lost anyone in our lives and it’s great first time we’ve had to get a death certificate. After this he then changed his story saying he did give us the information. He was rude and disrespectful throughout the entire thing and ended with having a nameless death certificate that doesn’t even have my babies gender on it and we gave him the birth certificate with all this info. Like she wasn’t even a person The box my 6 day old baby came is in ********** condition and when asked about it , it was ignored until he finally said he could just put it in a packet … take note we paid for the services upfront… and they have still not given us an invoice. I am disgusted. You would think that he has a lil bit of compassion . When I started getting mad and rude back then I was being emotional and he would rather speak to my husband a male ! THIS MAN SHOULD NOT BE WORKING WITH FAMILIES WHO HAVE JUST LOST PEOPLE … He hasn’t shown the slightest bit of sympathy . He was impatient from the start as if we should know exactly what to do even though we’ve never been through this.