Bronwyn P

DISAPPOINTING CUSTOMER SERVICE & PACKAGING

Recently ordered from Dear Pet Co. We found the communication disappointing. We had to follow up three times on email and a few times on Whatsapp for Dear Pet Co. to respond to our questions. Seen as you aren't offering your product in a shop it's only natural to ask questions and be sure before ordering specially when you paying a lot for your pets products. When we received our large parcel of expensive beds, blankets, harnesses and car leads. The beds and blankets weren't wrapped in paper or plastic, but just dumped in a box (we have a photo). The harness and leads were wrapped correctly. So for these two reasons we give them a three star. We paid a lot of money and except better prompt communication and proper packages so our brand new items don't get dirty or damaged in transit. Each item should be sealed with paper and/or plastic before being dumped in a box. Will we order again? Yes, because we can't fault them on the materials and quality of product was excellent, but they just need to improve on prompt communication and packaging. If you purchasing a harness I recommend you choose a plastic clip and not silver clip as although the silver clip looks gorgeous they are extremely heavy and pulls the harness down on a small breed/puppy. We weren't advised and had to learn the hard way.