Charne N

No assistance

I am writing to express my significant dissatisfaction with the ongoing issues regarding my cellular service, which have persisted unresolved for almost three days now. Despite my device indicating a connection to the Vodacom network, I am experiencing a complete absence of internet connectivity. Alarmingly, my device fails to display any data service indicators such as 4G or 3G. This disruption is severely impacting my ability to conduct my work, and it is wholly unacceptable given the consistent monthly service fees I am paying. I visited your store yesterday afternoon seeking a resolution, yet I left with the issue unabated and without any clear explanation from the representative assisting me. I insist on an immediate and effective resolution to this matter. I cannot overstate the urgency with which I require a functioning internet connection for my professional duties.