VT
Vodashop Tygervalley Group
Unclaimed Business
VT
Vodashop Tygervalley Group
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Vodashop Tygervalley Group
Vodashop Tygervalley Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Vodashop Tygervalley Group across 145 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLF
Leigh F
1 reviews | Active since Jan 2020
18 Oct 2025, 12:13
Pathetic service
Worst service received ever from management and team. Been advised that my case has been escalated but nothing has been done. Empty promises yet I have to call in or go in to find out what is happening. Asked to have the regional managers number to ask what is happening and that was yesterday. Today is Saturday and here I had to call in and ask what’s happening. I’m expecting feedback from someone and for this to be resolved but clearly management and agents can’t do anything and don’t care about the customers feeling. I have had it as I have been fighting with this branch for almost a month now! Worst service ever and I just want this to be over
Helpful (0)
|Replies (0)LF
Leigh F
1 reviews | Active since Jan 2020
18 Oct 2025, 12:13
Pathetic service
Worst service received ever from management and team. Been advised that my case has been escalated but nothing has been done. Empty promises yet I have to call in or go in to find out what is happening. Asked to have the regional managers number to ask what is happening and that was yesterday. Today is Saturday and here I had to call in and ask what’s happening. I’m expecting feedback from someone and for this to be resolved but clearly management and agents can’t do anything and don’t care about the customers feeling. I have had it as I have been fighting with this branch for almost a month now! Worst service ever and I just want this to be over
0
Replies (0)TR
Tanya R
1 reviews | Active since Jan 2020
25 Aug 2025, 12:29
Over a Year of Unresolved Issues – Vodacom Chatz Tygervalley Centre.
I'm writing this review out of sheer frustration after more than a year of trying to resolve ongoing issues with Vodacom Chatz in Tygervalley Centre. Despite numerous attempts through every possible channel, the matter remains unresolved, and Vodacom continues to bill us unfairly. The Issues: 1. We Cancelled a SIM, but still getting billed for it monthly. 2. During a contract upgrade (double deal), the incorrect phones were supp****. One phone was opened, ONLY to confirm if it had an SD slot (which we specifically asked for). It did not - Both phones, together with the SIM card provided in the upgrade, were returned immediately the next day, unopened and unused. Despite this, Vodacom has been BILLING US monthly for that SIM/Number — which we DO NOT OWN, Never activated, and it's in the hands of Vodacom Chatz (SIM card was still SEALED when we returned it to them). If we withhold payment for this incorrect billing, all of our contract services are cut off. Steps we have taken (unsuccessful): Multiple phone calls to Vodacom Customer Services and Vodacom Accounts Department. Numerous Emails to Vodacom and the Tygervalley Chatz Store. Direct (face to face) Contact, Emails and WhatsApps to the store Manager - Darrel Brandt, and other staff members: Nadia Moolman, Adri (Not sure of her Surname), Both Leighs (Not sure of their Surnames), William Lucas, and Elaine Weber. Contact with the Regional/Operations Manager Michelle. Escalations to external bodies: NCC, ICASA, and Vodacom’s CIC documents team. Despite all of this, no action has been taken to correct the billing errors or reimburse us for the cancelled number and the SIM we don't have/OWN. All feedback we have gotten from the above mentioned people, was that the Issues has been reported. But nothing has changed. A few days ago, we received an email, stating, if we want the sim/number we never even owned, Cancelled, we must pay Vodacom about R2000 so it can be cancelled. Pathetic! This type of service is unacceptable. It is not just poor service — they are being negligent and unfair. They are basically *****ing from us. We have done everything within our power to resolve this. The store and its management have failed to take accountability. It's been almost 2 years already! What we expect: Immediate cancellation of this billing. Full reimbur*****t for all months WRONGLY CHARGED, for BOTH NUMBERS. Urgent corrective action from Vodacom Head Office to address the incompetence of Vodacom Chatz Tygervalley Centre.
Helpful (0)
|Replies (0)TR
Tanya R
1 reviews | Active since Jan 2020
25 Aug 2025, 12:29
Over a Year of Unresolved Issues – Vodacom Chatz Tygervalley Centre.
I'm writing this review out of sheer frustration after more than a year of trying to resolve ongoing issues with Vodacom Chatz in Tygervalley Centre. Despite numerous attempts through every possible channel, the matter remains unresolved, and Vodacom continues to bill us unfairly. The Issues: 1. We Cancelled a SIM, but still getting billed for it monthly. 2. During a contract upgrade (double deal), the incorrect phones were supp****. One phone was opened, ONLY to confirm if it had an SD slot (which we specifically asked for). It did not - Both phones, together with the SIM card provided in the upgrade, were returned immediately the next day, unopened and unused. Despite this, Vodacom has been BILLING US monthly for that SIM/Number — which we DO NOT OWN, Never activated, and it's in the hands of Vodacom Chatz (SIM card was still SEALED when we returned it to them). If we withhold payment for this incorrect billing, all of our contract services are cut off. Steps we have taken (unsuccessful): Multiple phone calls to Vodacom Customer Services and Vodacom Accounts Department. Numerous Emails to Vodacom and the Tygervalley Chatz Store. Direct (face to face) Contact, Emails and WhatsApps to the store Manager - Darrel Brandt, and other staff members: Nadia Moolman, Adri (Not sure of her Surname), Both Leighs (Not sure of their Surnames), William Lucas, and Elaine Weber. Contact with the Regional/Operations Manager Michelle. Escalations to external bodies: NCC, ICASA, and Vodacom’s CIC documents team. Despite all of this, no action has been taken to correct the billing errors or reimburse us for the cancelled number and the SIM we don't have/OWN. All feedback we have gotten from the above mentioned people, was that the Issues has been reported. But nothing has changed. A few days ago, we received an email, stating, if we want the sim/number we never even owned, Cancelled, we must pay Vodacom about R2000 so it can be cancelled. Pathetic! This type of service is unacceptable. It is not just poor service — they are being negligent and unfair. They are basically *****ing from us. We have done everything within our power to resolve this. The store and its management have failed to take accountability. It's been almost 2 years already! What we expect: Immediate cancellation of this billing. Full reimbur*****t for all months WRONGLY CHARGED, for BOTH NUMBERS. Urgent corrective action from Vodacom Head Office to address the incompetence of Vodacom Chatz Tygervalley Centre.
0
Replies (0)DS
Dhaneshree S
1 reviews | Active since Jan 2020
20 Aug 2025, 10:50
Unsatisfied customer
The Vodacom that is next to game it's called Vodacom chats, very disappointing no assistance was given and the lady made us wait while in the back to be seen to, not even listening to us she just gave us a number of the accounts dept with an attitude and yet we went downstairs and the guy named Jason in the Vodacom store assisted us.
Helpful (0)
|Replies (0)DS
Dhaneshree S
1 reviews | Active since Jan 2020
20 Aug 2025, 10:50
Unsatisfied customer
The Vodacom that is next to game it's called Vodacom chats, very disappointing no assistance was given and the lady made us wait while in the back to be seen to, not even listening to us she just gave us a number of the accounts dept with an attitude and yet we went downstairs and the guy named Jason in the Vodacom store assisted us.
0
Replies (0)CZ
Catharina Z
1 reviews | Active since Jan 2020
28 Jun 2025, 09:47
BAD CUSTOMER SERVICE from VODACOM TYGERVALLEY
I re-newed my contract on 03 April 2025 and signed contract for phone and SAMSUNG GALAXY WATCH 7. I gave the watch to my daughter. Yesterday we went to VODACOM for help with the watch due to the watch that do not receive notifications. A Lenovo rep, male, assisted her and he did everything he could. He said we must go to SAMSUNG STORE. She left and got to SS, they wanted a service fee, because she did not buy it from them. I went to VODACOM, store on the first level near the bank court. I spoke to assistant manager and he apologized. He asked me to describe the male, because they all work at different stations. His name? There were 4 people stsnding infront of me and NOT ONE OF THEM HAD NAME BADGES nor VODACOM BRAND CLOTHING. I asked what is his name - Kurt. I was livered - I said driving a Mercedes with an issue and Mercedes refer me to Ford. All that Kurt did was saying sorry. I said I will come back tomorrow and see that I will be able to identify him. No!!! My daughter fixed the problem last night herself. We now sit with BAD CUSTOMER SERVICE from Lenovo Rep that work in VODACOM.
Helpful (0)
|Replies (0)CZ
Catharina Z
1 reviews | Active since Jan 2020
28 Jun 2025, 09:47
BAD CUSTOMER SERVICE from VODACOM TYGERVALLEY
I re-newed my contract on 03 April 2025 and signed contract for phone and SAMSUNG GALAXY WATCH 7. I gave the watch to my daughter. Yesterday we went to VODACOM for help with the watch due to the watch that do not receive notifications. A Lenovo rep, male, assisted her and he did everything he could. He said we must go to SAMSUNG STORE. She left and got to SS, they wanted a service fee, because she did not buy it from them. I went to VODACOM, store on the first level near the bank court. I spoke to assistant manager and he apologized. He asked me to describe the male, because they all work at different stations. His name? There were 4 people stsnding infront of me and NOT ONE OF THEM HAD NAME BADGES nor VODACOM BRAND CLOTHING. I asked what is his name - Kurt. I was livered - I said driving a Mercedes with an issue and Mercedes refer me to Ford. All that Kurt did was saying sorry. I said I will come back tomorrow and see that I will be able to identify him. No!!! My daughter fixed the problem last night herself. We now sit with BAD CUSTOMER SERVICE from Lenovo Rep that work in VODACOM.
0
Replies (0)CN
Charne N
1 reviews | Active since Jan 2020
7 Feb 2025, 08:18
No assistance
I am writing to express my significant dissatisfaction with the ongoing issues regarding my cellular service, which have persisted unresolved for almost three days now. Despite my device indicating a connection to the Vodacom network, I am experiencing a complete absence of internet connectivity. Alarmingly, my device fails to display any data service indicators such as 4G or 3G. This disruption is severely impacting my ability to conduct my work, and it is wholly unacceptable given the consistent monthly service fees I am paying. I visited your store yesterday afternoon seeking a resolution, yet I left with the issue unabated and without any clear explanation from the representative assisting me. I insist on an immediate and effective resolution to this matter. I cannot overstate the urgency with which I require a functioning internet connection for my professional duties.
Helpful (0)
|Replies (0)CN
Charne N
1 reviews | Active since Jan 2020
7 Feb 2025, 08:18
No assistance
I am writing to express my significant dissatisfaction with the ongoing issues regarding my cellular service, which have persisted unresolved for almost three days now. Despite my device indicating a connection to the Vodacom network, I am experiencing a complete absence of internet connectivity. Alarmingly, my device fails to display any data service indicators such as 4G or 3G. This disruption is severely impacting my ability to conduct my work, and it is wholly unacceptable given the consistent monthly service fees I am paying. I visited your store yesterday afternoon seeking a resolution, yet I left with the issue unabated and without any clear explanation from the representative assisting me. I insist on an immediate and effective resolution to this matter. I cannot overstate the urgency with which I require a functioning internet connection for my professional duties.
0
Replies (0)AL
Anele L
1 reviews | Active since Jan 2020
18 Jan 2025, 06:00
Staff attitude and Vodacom procedure
I have had my vodacom number for more than 10yrs and its prepaid , why doesnt Vodacom employ staff that is willing to assist? 17.01.25 i went to Vodacom at Tygervalley i was assisted by a lady with an attitude by the name of Tunika April , I went to change my physical sim card and wanted an eSim , i was told the precedure with attitude and not in a manner that she wanted to assist me.I did security questions which failed me to retrieve the eSim , after having a number for 10yrs with Vodacom i was told that my details are not on their system ,OK no problem but i have my details now , insert them on the system so that i can get the eSim.Oops unfortunately that is not the procedure ,now i need to go to the police station and do an affidavit stating that i am using the number.Whooow Vodacom that their staff an big NO.
Helpful (0)
|Replies (0)AL
Anele L
1 reviews | Active since Jan 2020
18 Jan 2025, 06:00
Staff attitude and Vodacom procedure
I have had my vodacom number for more than 10yrs and its prepaid , why doesnt Vodacom employ staff that is willing to assist? 17.01.25 i went to Vodacom at Tygervalley i was assisted by a lady with an attitude by the name of Tunika April , I went to change my physical sim card and wanted an eSim , i was told the precedure with attitude and not in a manner that she wanted to assist me.I did security questions which failed me to retrieve the eSim , after having a number for 10yrs with Vodacom i was told that my details are not on their system ,OK no problem but i have my details now , insert them on the system so that i can get the eSim.Oops unfortunately that is not the procedure ,now i need to go to the police station and do an affidavit stating that i am using the number.Whooow Vodacom that their staff an big NO.
0
Replies (0)rE
richard E
1 reviews | Active since Jan 2020
25 Nov 2024, 11:41
False advertising
I don't know how they advertise Black Friday specials and then before its even black Friday they tell me that I can't buy a tv because its already sold out. I app**** for the tv before it was even black Friday on the normal price and now, I can't even get the tv. I bought an iPhone 16 Pro from them but before that I did ask them will I be getting my tv before year end, now they are telling me that I can't get the tv if I knew that I would have gone to a different store. So basically, they **** just to get a sale and that's not right.
Helpful (0)
|Replies (0)rE
richard E
1 reviews | Active since Jan 2020
25 Nov 2024, 11:41
False advertising
I don't know how they advertise Black Friday specials and then before its even black Friday they tell me that I can't buy a tv because its already sold out. I app**** for the tv before it was even black Friday on the normal price and now, I can't even get the tv. I bought an iPhone 16 Pro from them but before that I did ask them will I be getting my tv before year end, now they are telling me that I can't get the tv if I knew that I would have gone to a different store. So basically, they **** just to get a sale and that's not right.
0
Replies (0)WM
WHAT M
1 reviews | Active since Jan 2020
17 Jul 2024, 14:00
VODACOM TYGERVALLEY GEM - CHANTE (DATA STORE)
MY 5 STAR RATING IS NOT TO VODACOM MY 5 * RATING IS TO A LADY BY THE Name OF Chante working a the Vodacom Branch/ shop opposite Verimark close to Game This lady is what most businesses today could only dream of to have in service. Walking around with a label is not a service. I had the worst experiences at this branch of empty promises. No follow up, no return the promised phone calls. No one new what to do. I was back and forth for a year and a half. The lady that used to work there, one of a twin sisters. Brilliant and efficient. Sadly left over 2 years ago. The twin sister took over, one of the rudest people one had to deal with in business. It was hard to believe the two were sisters. The manager (on the photo panel on google, dark blue jacket on, bald, dark frame specs in front of a screen, ) who was employed alongside the replacement twin, as rude and uninterested in the client as the employee. Tuesday evening I discovered a gem there. Her name is Chante. What a pleasure to be served for a change at the branch with someone that can smile and know what to do. Effortless and on point. This lady resolved in under 10 minutes what no one else could resolve in over 1 and 1/2 years. Chante - I thank you kindly and appreciate your input and assistance. You made my month! Looking forward to further dealings through you Verushka ps* I hope Vodacom reads this and look after a gem like you
Helpful (0)
|Replies (0)WM
WHAT M
1 reviews | Active since Jan 2020
17 Jul 2024, 14:00
VODACOM TYGERVALLEY GEM - CHANTE (DATA STORE)
MY 5 STAR RATING IS NOT TO VODACOM MY 5 * RATING IS TO A LADY BY THE Name OF Chante working a the Vodacom Branch/ shop opposite Verimark close to Game This lady is what most businesses today could only dream of to have in service. Walking around with a label is not a service. I had the worst experiences at this branch of empty promises. No follow up, no return the promised phone calls. No one new what to do. I was back and forth for a year and a half. The lady that used to work there, one of a twin sisters. Brilliant and efficient. Sadly left over 2 years ago. The twin sister took over, one of the rudest people one had to deal with in business. It was hard to believe the two were sisters. The manager (on the photo panel on google, dark blue jacket on, bald, dark frame specs in front of a screen, ) who was employed alongside the replacement twin, as rude and uninterested in the client as the employee. Tuesday evening I discovered a gem there. Her name is Chante. What a pleasure to be served for a change at the branch with someone that can smile and know what to do. Effortless and on point. This lady resolved in under 10 minutes what no one else could resolve in over 1 and 1/2 years. Chante - I thank you kindly and appreciate your input and assistance. You made my month! Looking forward to further dealings through you Verushka ps* I hope Vodacom reads this and look after a gem like you
0
Replies (0)