Catharina Z

BAD CUSTOMER SERVICE from VODACOM TYGERVALLEY

I re-newed my contract on 03 April 2025 and signed contract for phone and SAMSUNG GALAXY WATCH 7. I gave the watch to my daughter. Yesterday we went to VODACOM for help with the watch due to the watch that do not receive notifications. A Lenovo rep, male, assisted her and he did everything he could. He said we must go to SAMSUNG STORE. She left and got to SS, they wanted a service fee, because she did not buy it from them. I went to VODACOM, store on the first level near the bank court. I spoke to assistant manager and he apologized. He asked me to describe the male, because they all work at different stations. His name? There were 4 people stsnding infront of me and NOT ONE OF THEM HAD NAME BADGES nor VODACOM BRAND CLOTHING. I asked what is his name - Kurt. I was livered - I said driving a Mercedes with an issue and Mercedes refer me to Ford. All that Kurt did was saying sorry. I said I will come back tomorrow and see that I will be able to identify him. No!!! My daughter fixed the problem last night herself. We now sit with BAD CUSTOMER SERVICE from Lenovo Rep that work in VODACOM.