Tanya R

Over a Year of Unresolved Issues – Vodacom Chatz Tygervalley Centre.

I'm writing this review out of sheer frustration after more than a year of trying to resolve ongoing issues with Vodacom Chatz in Tygervalley Centre. Despite numerous attempts through every possible channel, the matter remains unresolved, and Vodacom continues to bill us unfairly. The Issues: 1. We Cancelled a SIM, but still getting billed for it monthly. 2. During a contract upgrade (double deal), the incorrect phones were supp****. One phone was opened, ONLY to confirm if it had an SD slot (which we specifically asked for). It did not - Both phones, together with the SIM card provided in the upgrade, were returned immediately the next day, unopened and unused. Despite this, Vodacom has been BILLING US monthly for that SIM/Number — which we DO NOT OWN, Never activated, and it's in the hands of Vodacom Chatz (SIM card was still SEALED when we returned it to them). If we withhold payment for this incorrect billing, all of our contract services are cut off. Steps we have taken (unsuccessful): Multiple phone calls to Vodacom Customer Services and Vodacom Accounts Department. Numerous Emails to Vodacom and the Tygervalley Chatz Store. Direct (face to face) Contact, Emails and WhatsApps to the store Manager - Darrel Brandt, and other staff members: Nadia Moolman, Adri (Not sure of her Surname), Both Leighs (Not sure of their Surnames), William Lucas, and Elaine Weber. Contact with the Regional/Operations Manager Michelle. Escalations to external bodies: NCC, ICASA, and Vodacom’s CIC documents team. Despite all of this, no action has been taken to correct the billing errors or reimburse us for the cancelled number and the SIM we don't have/OWN. All feedback we have gotten from the above mentioned people, was that the Issues has been reported. But nothing has changed. A few days ago, we received an email, stating, if we want the sim/number we never even owned, Cancelled, we must pay Vodacom about R2000 so it can be cancelled. Pathetic! This type of service is unacceptable. It is not just poor service — they are being negligent and unfair. They are basically *****ing from us. We have done everything within our power to resolve this. The store and its management have failed to take accountability. It's been almost 2 years already! What we expect: Immediate cancellation of this billing. Full reimbur*****t for all months WRONGLY CHARGED, for BOTH NUMBERS. Urgent corrective action from Vodacom Head Office to address the incompetence of Vodacom Chatz Tygervalley Centre.