Masego N

Autohaus VW Centurion Worst Dealership

On 28 July 2023 car was brought in for service for the following issues Oil leak, sound coming from the front wheels, bonnet shock. Was advised that the parts has been ordered and might take 24-48 hours for arrival. After some time waiting to hear from you guys. I called in to speak with Mpumi the service advisor. She mentioned that the was a delay with the parts and there was no ETA (estimated time of Arrival). She said she will find out from parts. She took a week to get back to us with regards to what was going on. I took time to give her a call she still didn’t have any information regarding all this. But promised to communicate regarding any outcome. She only made follow ups twice and informed me. After some time approximately 1week and a few days of no communication or any feedback my I called in and was advised that Mpumi is no longer working there. Was transferred to the manager as I spoke with Victor Farquhar he said he will look into the case he also advised that Edwen will take over the service job cut. My car got gear issues while waiting for some feedback I booked it in on Wednesday 13 October for the following issues gear issues, leaking oil, bonnet shock, malfunctioning right rear window, and front wheel sounds. The vehicle has been there since then and I had to make follow ups every week at least. Only few parts arrived only the ones that I waited for since July. The gear one is the one that we waiting for. On the 16 October I went into the dealership and was advised to call VW SA myself, I spoke with a lady that told her to let the dealer to call in themselves to get feedback about the ETA of the part that we awaiting for. I also mentioned the issue of not having a car now and was advised to let the dealer manager to release a car based on availability in the dealer. The manager gave so many different reasons of not releasing the car one being that our car is not under warranty. The other being because there is no ETA. All this is between VW DEALERSHIP AND VW SA. No professionalism from the dealership and clearly cares not about customer satisfaction and service. After the back and forth VW SA approved for a courtesy car. But the manager Victor Farquhar has been advising Edwin to send us the same forms each day a follow up is being made. The manager is sure delaying everything and making sure that I am being inconvenienced with my son included. Horrible experience of having to deal with the Autohaus VW Centurion.