SM
Sheron M
Active since Oct 2023
3
Reviews
0
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Reviews
3 reviews18 months ago
Double booking issue
Stayed in the guest house for 19 months close to 2years literally with no issues with the in house stuff they are like family , the problem for me it’s the management which is not willing to give their details for escalation , apparently they sold the room that I’m staying in and did not check out ,had no problems with paying it for over a year ! Apparently they sold it two days and want me to leave for two days and pack my things for a room I’ve been in for so long and paid it well I’m asking what is the process of selling the room how does a room get to be sold Bt it’s always been occupied! And it’s not the 1st time they are doing this they call it a mistake and I have to understand and leave for two days pack my 4 suitcases and come back Sunday! Have never been so confused, so told them I’m Paying for the room so I’m not leaving they say I have to look for a place for the 2 days or they have to evict me😳 person who payed for close to 2 years without issues !. They are not willing to admit and figured out the problem without involving me ! They talking me they do mistakes too that’s it ? They are willing to lose a long time customer for people who paid for the room yesterday and did a double booking How did this become my fault everytime they dnt learn from the mistakes I would like to know what is the process Cause had plans for weekend and I’m definitely not leaving and they say they’ll have to evict me and they dnt even know the process of that This person even says the business with work without my money I must not think I The only customer they dnt need me
0 replies
24 months ago
Flight refund to voucher
Good day I booked a flight ticket for the 21 April 24 and on that day I collapsed and had to be taken to a doctor, Was booked off for few days today called them trying to find out if it’s possible to help me retrieve my ticket for voucher or refund for that day , Spoke to a lady called Tamera Kruger she said they usually can help if you where at hospital Or seen a doctor. She asked me to forward anything that says I was not fit for that day ! Hour later she says she spoke to a supervisor they can’t help me Bt I have a doctors note that verify I was unfit I’m confused ? ! What changed ? Can you guys pls assist cause she says these nothing they can do .
0 replies
30 months ago
Refund
I took a medical insurance with elixi/ unity health 3 months ago , the sales person gave me false information about the the medical insurance requirements, I specifically told her that I have an autistic child which I’m taking the insurance for so I need it suitable for his needs . She explained and I was happy. Recently was trying to find more details just in case I’ll have to use it ! Lady told me that I called it covers nun of the things so I asked wants the way forward? Is there an option to get what I wanted she said she’ll ask the cancellation team to call me which they never did for weeks and weeks they buzzed me for a second and I called them back only to find out I have to wait for24/48 hours . After that different sales representative called for different sales Bt the cancellation team says couldn’t get hold of me which was a lie! They buzzed me a week or two ago and cancelled without talking to me or advising me about the refund cause they gave me false info , called again was advised must wait 24/48 hours and that’s was 6 days ago , my autistic child is sick with no cover that I have been paying for and never used and no refund and no one is willing to talk to me I would like to be helped please I’m s single mom trying to help her autistic child
392 replies
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1 Star
3 (100%)