Engela P

***********! Stay Away!

Worst experience of my life moving my furniture from Centurion to Cape Town. None of the arrangements and timelines were honored. Lies on lies of where my stuff was. Difficult to get hold of them and communication was pathetic. Really thought I will never see my stuff again. Was stressed out of my mind. Waited for the delivery on Monday the 16th Oct after they collected my stuff on Thursday the 12th Oct. When I phoned them to find out what time they will arrive, I was told that they haven't left yet. Then I was told they will arrive on the Wednesday the 18th. On the Tuesday I was told their truck broke down in Bloemfontein. The gearbox of the truck was lying in the ground and they expected it to only be fixed by Friday the 20th. When I tried to make other arrangements and collect my stuff from Bloemfontein, the refused to share the truck's location with me. They then said they will send a 2nd truck and they will send it straight to me for delivery Friday so that I won't miss my flight back. On Thursday they shared a screen print of where the truck was, on it's way to Mosselbay and not Cape Town. They missed the Friday delivery and only arrived on Saturday the 21st October. I missed my flight and they couldn't be bothered. All the communication was initiated by me, no updates from them to keep me informed. They really didn't care that there were arrangements made with security and flights booked according to timelines they provided. They are extremely unprofessional and their trucks are in poor condition. I will NEVER use them again or recommend them to anyone. Stay away, there are other much better moving companies out there that will deliver for the same amount of money and on time. The good reviews was with previous ownership. The current owners doesn't know anything about running a removal company.