Kemiso M

The car was sold under false impressions and despite the salesperson having knowledge of the car having mechanical faults they still sold the car

We bought a BMW 118i 2019 model at Bidvest McCarthy VW Master Cars Gezina in April 2023,the salesperson confirmed that the car was still under the motor plan until the May 2024 (we bought the car with the knowledge that the motor plan was still active. By the end of May the car needed to be serviced for rear and front brake pads, the car was taken to BMW where we learnt that the motor plan was suspended, we asked for a report stating the reasons why the motor plan was suspended. The reported stated the major problems that the car has and the recommendation was for the car to be taken to ARC (Auto Accident Repairs Centre) this was supposed to have been done before the car was handed over to the buyer however this was not done the only thing the dealership did was replace the wipers. BMW had done an assessment on the car and discovered that the car's suspension needed to be replaced as well as the rims were bent and needed to be replaced. BMW quoted the dealership- for the work that needed to be done with the car but the manager rejected the quotation and he decided he would take the car for a second opinion from Super quick. After several disagreements with Mr Nicky Thipe the manager at the dealership he decided to take the car to superquick where they only replaced the brake pads however all the things that were found wrong with the car after an assessment at BMW he did not address. a few weeks after the fetched the car from the dealership, I started have a slow puncher I had it looked the tire was intact however the rim had a massive crack that was fixed at my expense. The car from time to time reports that there is something wrong with the drivetrain and my service provider needs to look into it. The car makes squeaky noises it has been very unpleasant driving this car because of all the faults the car has, My wife drives this car, I work in North West and she is alone in Pretoria it is very stressful to have her complain about the car and the manager claims he cannot do anything to help her.