M
Mark H
Active since Nov 2023
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Cellucity wont refund me for my phone and bad service.
Cellucity (The Grove Mall) branch has been giving me serious trouble and wont refund me, but keep sending my phone in for repairs. The manager doesn't want to loose money in giving a refund and so is giving me a very hard time and I am still sitting with no S25 or the R15,000 that I payed them 3 months ago. My Samung S25 FE purchased in September had a fault in the camera. I noticed this the day that I unboxed it. I came back to the store (The Grove Mall, Gauteng) on my off days from work in Waterberg, Limpopo to ask for a refund. The store took the phone in after I filled in forms and said they'd let me know once things had been processed and a refund requested from head office. And when I was back at work in Limpopo a phone number SMS'd me to say "your phone is in for repairs". So I waited and now drove down to pick the phone up the other day but it was still not in ideal condition. Now there is dust/particles in 2 of the 3 cameras. So, I asked the manager of the store this time, Sam Du Toit for a refund kindly. He said that this will be difficult for him and the store to do for me. It took me very long to get it out of him to obtain an email address to further request my refund. My situation is as follows: I was expecting to see that my phone would at least come back with no camera problems after it was sent to Vodacom Repairs centre, but it hasn't returned in ideal condition, I've been without my phone since 7th November, it came back from repairs with another problem, Cellucity is sitting with my R15,000 and I'm sitting with no R15,000 phone. I am an active content-creator on social media and wanted to purchase a phone for an upgrade in camera quality... https://www.instagram.com/barefoot_bushwacking.za/?utm_source=ig_web_button_share_sheet ...Now I've invested in one but I haven't been able to use it because it was in for repairs. I have had to drive down to George to begin my new job on Brandwacht Game Reserve in the next few days where one of my jobs will be to work on their social media. But I don't have a proper phone for the job because it isnt fixed and Cellucity says they will only "see what Vodacom says about a refund" and get back to me. Now it has been sent off to the nearest Vodacom Repairs outlet (again) but I have had to drive down to the Garden Route as planned. I am unsatisfied with the product I bought and the service of the Cellucity branch. I can't wait any longer for my phone to be fixed while I actually planned to have this phone when I bought it on 19th September. I am not going to sit around longer and wait to get my phone back. I left the phone there on 1st Dec with the expectation that the store will find out how to provide me with a refund and that they will send me my money back. I don't want to be involved with Cellucity again. Their communication is unprofessional, as you can see in the screenshots attached... and I will use my money to buy myself a phone elsewhere.
0 replies
4 months ago
Cellucity is giving me serious trouble in refunding me for my expensive phone.
Cellucity (The Grove Mall) branch has been giving me serious trouble and wont refund me, but keep sending my phone in for repairs. The manager doesn't want to loose money in giving a refund and so is giving me a very hard time and I am still sitting with no S25 or the R15,000 that I payed them 3 months ago. My Samung S25 FE purchased in September had a fault in the camera. I noticed this the day that I unboxed it. I came back to the store (The Grove Mall, Gauteng) on my off days from work in Waterberg, Limpopo to ask for a refund. The store took the phone in after I filled in forms and said they'd let me know once things had been processed and a refund requested from head office. And when I was back at work in Limpopo a phone number SMS'd me to say "your phone is in for repairs". So I waited and now drove down to pick the phone up the other day but it was still not in ideal condition. Now there is dust/particles in 2 of the 3 cameras. So, I asked the manager of the store this time, Sam Du Toit for a refund kindly. He said that this will be difficult for him and the store to do for me. It took me very long to get it out of him to obtain an email address to further request my refund. My situation is as follows: I was expecting to see that my phone would at least come back with no camera problems after it was sent to Vodacom Repairs centre, but it hasn't returned in ideal condition, I've been without my phone since 7th November, it came back from repairs with another problem, Cellucity is sitting with my R15,000 and I'm sitting with no R15,000 phone. I am an active content-creator on social media and wanted to purchase a phone for an upgrade in camera quality... https://www.instagram.com/barefoot_bushwacking.za/?utm_source=ig_web_button_share_sheet ...Now I've invested in one but I haven't been able to use it because it was in for repairs. I have had to drive down to George to begin my new job on Brandwacht Game Reserve in the next few days where one of my jobs will be to work on their social media. But I don't have a proper phone for the job because it isnt fixed and Cellucity says they will only "see what Vodacom says about a refund" and get back to me. Now ... ... ... sent off to the nearest Vodacom Repairs outlet (again) but I have had to drive down to the Garden Route as planned. I am unsatisfied with the product I bought and the service of the Cellucity branch. I can't wait any longer for my phone to be fixed while I actually planned to have this phone when I bought it on 19th September. I am not going to sit around longer and wait to get my phone back. I left the phone there on 1st Dec with the expectation that the store will find out how to provide me with a refund and that they will send me my money back. I don't want to be involved with Cellucity again. Their communication is unprofessional, as you can see in the screenshots attached... and I will use my money to buy myself a phone elsewhere.
0 replies
30 months ago
Riaan De Villiers WBC George Assistance was great from salespersons
Riaan De Villiers WBC George Assistance was great from salespersons. There were some difficulties in starting the car... but the mechanics were quick to help get it running so I could test ride.
131 replies
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1 (33.333333333333336%)
4 Star
0 (0%)
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1 Star
2 (66.66666666666667%)