Jess M

Company selling a car with undisclosed severe accident damage.

I have had a terrible experience with this company. I purchased a car from them, being told that it was in full working order. They even made sure to repeat multiple times that they had replaced the clutch. However, what they had failed to mention, was that the car had been involved in an accident prior to purchase. What I had noticed was that the car was sold to me with 3 smooth tyres, and faulty headlights. However, soon after purchase, the car overheated quickly and smoke was bellowing from the engine. I took it to a shop near me in order to get a quick answer, and was told that the gasket had blown, there was damaged to the radiator cap, there was NO RADIATOR UNDERCARRIAGE, and there were white spots on the engine from overheating. And also, the dampers needed to be replaced. This is all after I had already spent 3.5k replacing the tyres and additional cash replacing the headlights. I tried to contact the Umgeni AutoHaus and was met by increasing frustration as I couldn't get a response from then for almost 2 weeks. Once I finally got a response from them, they tried to twist everything onto me and said there was nothing they could do. They tried to blame me for taking the car into another shop, and not contacting them directly, and a whole bunch of nonsense that had nothing to do with the fact that they had sold me a car with accident damage. There is no way that would have gotten a COR based on the tyres and headlights alone. Yet I was told that there was nothing wrong with the vehicle upon purchase. This is turning into a very difficult situation, as they refuse to take any accountability, and I am not able to afford the overwhelming cost of repairing this car. I would give them zero stars if I could.