Charles M

Insurance Claim

I am Charles Mutwanamba , had policy with Anderson Insurance underwriters and it happened that the company get liquidated while my claim was in process. I made several follow-ups in regard to my claim. Someone referred me to company called Faksen ,until now i have no solution that i got. They ignore my emails . below is some of information :Good afternoon Can you kindly assist with claim attached as I have been going around searching for help. I hope you are the one who can get this ball to the net. My contacts are also attached there. regards From: Thandiwe Malefo <Thandiwe.Malefo@fsca.co.za> Sent: Thursday, October 26, 2023 11:06 AM To: Charles Mutwanamba <charles.mutwanamba@resbank.co.za>; Qheliwe Baduza | FSCA <Eileen.Baduza@fsca.co.za>; creditorsliq@saxuminsurance.com Cc: Marrelie Victor <Marrelie.Victor@fsca.co.za>; Vanasa Padayachee <Vanasa.Padayachee@fsca.co.za>; Brenda Norton <Brenda.Norton@fsca.co.za> Subject: RE: Ref: 32750 CAUTION: This email originates from outside of the organisation. Do not click on links or open attachments unless you recognise the sender and know that the content is safe. Good Day Charles We followed up on the email to Dhaneshree and she has reverted. The updated details for the Saxum Liquidators are h.laher@fasken.com. Kind regards Thandiwe Malefo Manager: Insurers Supervision Department Tel: 012 367 7270 Email: thandiwe.malefo@fsca.co.za Website: www.fsca.co.za From: Charles Mutwanamba <charles.mutwanamba@resbank.co.za> Sent: Wednesday, October 25, 2023 3:25 PM To: Qheliwe Baduza | FSCA <Eileen.Baduza@fsca.co.za>; Thandiwe Malefo <Thandiwe.Malefo@fsca.co.za>; Juanita Smit <Juanita.Smit@fsca.co.za>; creditorsliq@saxuminsurance.com Cc: Marrelie Victor <Marrelie.Victor@fsca.co.za>; Vanasa Padayachee <Vanasa.Padayachee@fsca.co.za>; Brenda Norton <Brenda.Norton@fsca.co.za> Subject: FW: Ref: 32750 Good day Qheliwe Can you kindly update about below conversation or can you direct me to alternative way. Your assistance will be highly appreciated. thanks Charles Mutwanamba Senior Artisan Corporate Services Department P O Box 427 Pretoria 0001 South Africa 370 Helen Joseph Street Pretoria 0001 +27 12 313 4875 / Charles.Mutwanamba@resbank.co.za www.resbank.co.za From: Qheliwe Baduza | FSCA <Eileen.Baduza@fsca.co.za> Sent: Tuesday, October 10, 2023 4:15 AM To: Charles Mutwanamba <charles.mutwanamba@resbank.co.za>; Thandiwe Malefo <Thandiwe.Malefo@fsca.co.za>; Juanita Smit <Juanita.Smit@fsca.co.za>; creditorsliq@saxuminsurance.com Cc: Marrelie Victor <Marrelie.Victor@fsca.co.za>; Vanasa Padayachee <Vanasa.Padayachee@fsca.co.za>; Brenda Norton <Brenda.Norton@fsca.co.za> Subject: RE: Ref: 32750 CAUTION: This email originates from outside of the organisation. Do not click on links or open attachments unless you recognise the sender and know that the content is safe. Dear Thandi We do not have other details for the liquidators. I will have to follow up with Dhaneshree from Reserve Bank if she has updated information about the liquidators. Kind regards Qheliwe Baduza | FSCA From: Charles Mutwanamba <charles.mutwanamba@resbank.co.za> Sent: Monday, October 9, 2023 2:19 PM To: Thandiwe Malefo <Thandiwe.Malefo@fsca.co.za>; Juanita Smit <Juanita.Smit@fsca.co.za>; creditorsliq@saxuminsurance.com Cc: Marrelie Victor <Marrelie.Victor@fsca.co.za>; Vanasa Padayachee <Vanasa.Padayachee@fsca.co.za>; Brenda Norton <Brenda.Norton@fsca.co.za>; Qheliwe Baduza | FSCA <Eileen.Baduza@fsca.co.za> Subject: RE: Ref: 32750 Good day Thandiwe Can you kindly give me another email for Mr Hooran because the one you provided to me it’s not going through. Thanks regard Reagan From: Thandiwe Malefo <Thandiwe.Malefo@fsca.co.za> Sent: Thursday, October 5, 2023 11:14 AM To: Juanita Smit <Juanita.Smit@fsca.co.za>; Charles Mutwanamba <charles.mutwanamba@resbank.co.za>; creditorsliq@saxuminsurance.com Cc: Marrelie Victor <Marrelie.Victor@fsca.co.za>; Vanasa Padayachee <Vanasa.Padayachee@fsca.co.za>; Brenda Norton <Brenda.Norton@fsca.co.za>; Qheliwe Baduza | FSCA <Eileen.Baduza@fsca.co.za> Subject: RE: Ref: 32750 CAUTION: This email originates from outside of the organisation. Do not click on links or open attachments unless you recognise the sender and know that the content is safe. Dear Charles Thank you for your email. We regrettably cannot assist on the matter as all outstanding claims are processed by the Saxum liquidators, who we do not supervise. Kindly see the alternative contact details that we have for the Saxum Insurance Company liquidators in order for you to forward your query and enquire regarding the position of your claim: Mr. Haroon Y. Laher of Fasken Attorneys may be contacted on the following email address: haroon.laher@hoganlovells.com All the best with the process. Kind regards Thandiwe Malefo Manager: Insurers Supervision Department Tel: 012 367 7270 Email:thandiwe.malefo@fsca.co.za Website:www.fsca.co.za From: Juanita Smit <Juanita.Smit@fsca.co.za> Sent: Wednesday, October 4, 2023 10:25 AM To: Charles Mutwanamba <charles.mutwanamba@resbank.co.za>; creditorsliq@saxuminsurance.com Cc: Juanita Smit <Juanita.Smit@fsca.co.za>; Marrelie Victor <Marrelie.Victor@fsca.co.za>; Vanasa Padayachee <Vanasa.Padayachee@fsca.co.za>; Brenda Norton <Brenda.Norton@fsca.co.za>; Thandiwe Malefo <Thandiwe.Malefo@fsca.co.za> Subject: RE: Ref: 32750 Dear Charles I have moved to another department within the FSCA. I have included the managers in Insurance Supervision on this email, although I believe the liquidators are best placed to provide you with an update. Kind Regards Juanita From: Charles Mutwanamba <charles.mutwanamba@resbank.co.za> Sent: Wednesday, October 4, 2023 10:20 To:creditorsliq@saxuminsurance.com; Juanita Smit <Juanita.Smit@fsca.co.za> Cc: Tiyani Manganyi <Tiyani.Manganyi@fsca.co.za>; Thabiso Mahlakwana <Thabiso.Mahlakwana@fsca.co.za> Subject: FW: Ref: 32750 Good morning Sir/Madam I would like to make follow up on the below claim as it’s been a while waiting . So can someone assist me before I escalate this matter to insurances umbrella or (NCC). Above is attachment of proof. Thanks regard From: Charles Mutwanamba <charles.mutwanamba@resbank.co.za> Sent: Wednesday, August 23, 2023 2:24 PM To:creditorsliq@saxuminsurance.com Cc:h.kaplan@saxuminsurance.com; b.bmahlatsi@saxuminsurance.com Subject: Ref: 32750 Good afternoon, Sir/Madam/Them I am here to make follow-up/progress of my claim that was launched long ago (refer to email below for more details). Can someone please advise me on how or where can I direct my claim . Your assistance will be highly appreciated. Thanks regard From: Charles Mutwanamba Sent: Friday, October 14, 2022 11:40 AM To:climsliq@saxuminsurance.com Subject: FW: Payments (32750 ) From: Charles Mutwanamba Sent: 14 October 2022 11:37 AM To:climsliq@saxuminsurance.com Subject: FW: Payments (32750 ) From: Charles Mutwanamba Sent: 24 October 2021 05:24 PM To:climsliq@saxuminsurance.com Subject: Payments (32750 ) Good day My name is Mashudu Charles Mutwanamba. My ID number is 6505285813087. My car was on accident on the 15 December 2015, and the car was writtern off that time. I did follow all the steps until they finalized the process and they come out with the offer. Before they paid my money I received an e- mail that the Insurance was liquidated. From that time until now the money still not paid. I have questioned myself that I’ m I not qualify to get money back. May you please I am asking your advise , which way must I take to get a full information because I am in the dark and I don’t know what to do If there is something you people want to know from me I am free to explain to you ( cell number is 076 330 2267 ) I will appreciate you time . Regards Mashudu Charles Mutwanamba