Noluvuyo S

Complaint Regarding Recent Service Experience - Breakdown After Service- FORD HALFWAY KUILSRIVER

I am writing to express my extreme dissatisfaction with the recent service experience I had with Ford Halfway Kuilsriver , which has left me stranded on the road despite having paid a substantial amount for the service.on November 7, 2023, I brought my [Ford Fiesta 1.4 ambiete] in for maintainance at . The service was completed after 5 days, with no proper communication, i only recieed a call at 16h00 that that my car is ready and they will be leaving 16h30, and I paid a total of R27 916.15 for the maintenance. I trusted that the service would ensure the proper functioning of my vehicle and provide me with a reliable and safe driving experience. Unfortunately, today, [22 November 2023], I experienced a sudden breakdown while driving, leaving me stranded on the road. This unexpected and inconvenient incident has not only caused me distress but has also raised serious concerns about the quality of the service provided by Ford.the fact that my car broke down shortly after the service raises questions about the effectiveness and thoroughness of the maintenance performed. Arthur Jumeth was the contact person, today i phoned ford and i was told they are doing service inspections while i told them i am stranded on n2. Ford Kuislriver does not value its customers and takes pride in providing reliable products and services. Job card nuumber B-0035362, no RF05287