FH
Ford Halfway Kuilsriver
Unclaimed Business
FH
Ford Halfway Kuilsriver
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ford Halfway Kuilsriver
Ford Halfway Kuilsriver has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Ford Halfway Kuilsriver across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Amy S
1 reviews | Active since Jan 2020
14 Oct 2025, 06:58
Extremely Poor Service and Questionable Business Practices
I am writing to express my extreme dissatisfaction and concern regarding the service and repair issues I experienced at Halfway Ford Kuils River. After bringing my Ford Ecosport in for a routine service on October 2, 2025, the car broke down just a week and a half later due to a fuel pump failure. The service was a disaster from start to finish. The dealership allowed us to leave with a car that wasn't roadworthy, despite knowing it had issues. The service manager Clinton and service representative, Mishka, provided contradictory information, and the pricing was exorbitant and inconsistent, with quotes ranging from R8700 (telephonically) to R8000 when I had arrived there, and within the same breath it became R6000, without any explanation. After that Clinton had then said they are further trying to create a better offer. Which added to my suspicion as I had asked him for a proper cost breakdown, the service manager could not provide a proper answer, this again connects to how they had altered the pricing more than three times, and were willing to alter it a fourth time. Service pricing should not be of a negotiation, especially coming from a registered dealership. Therefore these various prices were deeply concerning. What further concerned me about the pricing, was that a registered mechanic who services my father's company vehicles estimated the cost of a fuel pump to be around R1500. And had also added that the car's mileage is too low for the fuel pump to fail. Which we had explained, however Clinton could not properly explain how their total had gotten accumulated to R8700. We then proceeded to ask the service manager why this issue wasn't picked up during the service that it was brought in for, he then stated that the dealership doesn't have the necessary machinery to detect electronic issues like the fuel pump problem. However, when he started the car, he immediately identified the issue within 2 seconds. This seemingly contradictory, as he was able to diagnose the problem quickly, yet earlier claimed that it couldn't be detected during a service. The fact that our car was driving perfectly fine for seven months and then broke down two weeks after being serviced at Halfway Ford Kuils River is also suspicious. We're even more disturbed by the fact that there was no communication from your team regarding the issue, and you allowed us to leave with a vehicle that was not in a safe or roadworthy condition. According to your team, the car drove fine for 5km, but when the mechanics started the car to reverse out of the garage, it switched off. However, they had still handed the car over to us, fully aware that the car was not roadworthy. This raises serious concerns about the safety protocols and quality control measures in place at your dealership. The lack of communication from the dealership was appalling. After leaving the workshop, there was complete radio silence for 8 hours, and attempts to contact the service manager and Mishka were unsuccessful. When Mishka finally answered, she quoted an outrageous price for the repair, stating that our warranty had expired. However, this was later contradicted by the service manager, Clinton, who claimed that the warranty didn't cover the part that needed replacement. The service manager's inability to provide clear answers and the significant discrepancy in pricing have eroded my trust in the dealership. A registered mechanic estimated the cost of a fuel pump to be around R1500, which raises serious doubts about the dealership's honesty. The negative reviews on Hello Peter, all highlighting Mishka and Clinton's names, suggest a pattern of concerning behavior. It's alarming that despite these reviews, no meaningful action has been taken to address the issues. I urge Halfway Ford Kuils River to take immediate action to address these concerns and provide fair treatment, transparency, and accountability to its customers.
Helpful (0)
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Amy S
1 reviews | Active since Jan 2020
14 Oct 2025, 06:58
Extremely Poor Service and Questionable Business Practices
I am writing to express my extreme dissatisfaction and concern regarding the service and repair issues I experienced at Halfway Ford Kuils River. After bringing my Ford Ecosport in for a routine service on October 2, 2025, the car broke down just a week and a half later due to a fuel pump failure. The service was a disaster from start to finish. The dealership allowed us to leave with a car that wasn't roadworthy, despite knowing it had issues. The service manager Clinton and service representative, Mishka, provided contradictory information, and the pricing was exorbitant and inconsistent, with quotes ranging from R8700 (telephonically) to R8000 when I had arrived there, and within the same breath it became R6000, without any explanation. After that Clinton had then said they are further trying to create a better offer. Which added to my suspicion as I had asked him for a proper cost breakdown, the service manager could not provide a proper answer, this again connects to how they had altered the pricing more than three times, and were willing to alter it a fourth time. Service pricing should not be of a negotiation, especially coming from a registered dealership. Therefore these various prices were deeply concerning. What further concerned me about the pricing, was that a registered mechanic who services my father's company vehicles estimated the cost of a fuel pump to be around R1500. And had also added that the car's mileage is too low for the fuel pump to fail. Which we had explained, however Clinton could not properly explain how their total had gotten accumulated to R8700. We then proceeded to ask the service manager why this issue wasn't picked up during the service that it was brought in for, he then stated that the dealership doesn't have the necessary machinery to detect electronic issues like the fuel pump problem. However, when he started the car, he immediately identified the issue within 2 seconds. This seemingly contradictory, as he was able to diagnose the problem quickly, yet earlier claimed that it couldn't be detected during a service. The fact that our car was driving perfectly fine for seven months and then broke down two weeks after being serviced at Halfway Ford Kuils River is also suspicious. We're even more disturbed by the fact that there was no communication from your team regarding the issue, and you allowed us to leave with a vehicle that was not in a safe or roadworthy condition. According to your team, the car drove fine for 5km, but when the mechanics started the car to reverse out of the garage, it switched off. However, they had still handed the car over to us, fully aware that the car was not roadworthy. This raises serious concerns about the safety protocols and quality control measures in place at your dealership. The lack of communication from the dealership was appalling. After leaving the workshop, there was complete radio silence for 8 hours, and attempts to contact the service manager and Mishka were unsuccessful. When Mishka finally answered, she quoted an outrageous price for the repair, stating that our warranty had expired. However, this was later contradicted by the service manager, Clinton, who claimed that the warranty didn't cover the part that needed replacement. The service manager's inability to provide clear answers and the significant discrepancy in pricing have eroded my trust in the dealership. A registered mechanic estimated the cost of a fuel pump to be around R1500, which raises serious doubts about the dealership's honesty. The negative reviews on Hello Peter, all highlighting Mishka and Clinton's names, suggest a pattern of concerning behavior. It's alarming that despite these reviews, no meaningful action has been taken to address the issues. I urge Halfway Ford Kuils River to take immediate action to address these concerns and provide fair treatment, transparency, and accountability to its customers.
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Replies (0)SD
Simphiwe D
1 reviews | Active since Jan 2020
9 Jun 2024, 14:33
Sold me a faulty vehicle
Absolutely horrible experience received from Halfway Ford Kuilsriver. The customer service is absolutely terrible especially from the dealer principal. I purchased a used Ford Everest from them and the car developed intermittent starting issues within the first 2 weeks. Today marks 10 weeks since I collected the vehicle and half of that time has been spent at the dealership for the same problem that they completely failed to fix. They now completely refuse to take the vehicle back and are referring me to a different Ford to search for better assistance. Absolutely pathetic and disgusting. What a waste of my time and money.
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Simphiwe D
1 reviews | Active since Jan 2020
9 Jun 2024, 14:33
Sold me a faulty vehicle
Absolutely horrible experience received from Halfway Ford Kuilsriver. The customer service is absolutely terrible especially from the dealer principal. I purchased a used Ford Everest from them and the car developed intermittent starting issues within the first 2 weeks. Today marks 10 weeks since I collected the vehicle and half of that time has been spent at the dealership for the same problem that they completely failed to fix. They now completely refuse to take the vehicle back and are referring me to a different Ford to search for better assistance. Absolutely pathetic and disgusting. What a waste of my time and money.
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Replies (0)LF
Lise F
1 reviews | Active since Jan 2020
10 Jan 2024, 13:19
Highly recommend Halfway Ford Kuils River
Decent customer service is hard to find. Decent and friendly customer service even harder. Efficient, decent and friendly customer service is like a unicorn these days! I found it - at Halfway Ford Kuilsriver. After receiving disappointing service at another dealer, I sent an enquiry via Ford's website about a vehicle at Halfway Ford Kuilsriver, without expecting much. Lo and behold, Caleb Lottering phoned me back first thing, took me seriously right away and got things moving literally within minutes. It took me a few days to trade in one car and buy another car - all done remotely! I really did not think this would be possible. If you are looking for a car, I highly recommend this dealership.
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Lise F
1 reviews | Active since Jan 2020
10 Jan 2024, 13:19
Highly recommend Halfway Ford Kuils River
Decent customer service is hard to find. Decent and friendly customer service even harder. Efficient, decent and friendly customer service is like a unicorn these days! I found it - at Halfway Ford Kuilsriver. After receiving disappointing service at another dealer, I sent an enquiry via Ford's website about a vehicle at Halfway Ford Kuilsriver, without expecting much. Lo and behold, Caleb Lottering phoned me back first thing, took me seriously right away and got things moving literally within minutes. It took me a few days to trade in one car and buy another car - all done remotely! I really did not think this would be possible. If you are looking for a car, I highly recommend this dealership.
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Noluvuyo S
1 reviews | Active since Jan 2020
22 Nov 2023, 11:58
Complaint Regarding Recent Service Experience - Breakdown After Service- FORD HALFWAY KUILSRIVER
I am writing to express my extreme dissatisfaction with the recent service experience I had with Ford Halfway Kuilsriver , which has left me stranded on the road despite having paid a substantial amount for the service.on November 7, 2023, I brought my [Ford Fiesta 1.4 ambiete] in for maintainance at . The service was completed after 5 days, with no proper communication, i only recieed a call at 16h00 that that my car is ready and they will be leaving 16h30, and I paid a total of R27 916.15 for the maintenance. I trusted that the service would ensure the proper functioning of my vehicle and provide me with a reliable and safe driving experience. Unfortunately, today, [22 November 2023], I experienced a sudden breakdown while driving, leaving me stranded on the road. This unexpected and inconvenient incident has not only caused me distress but has also raised serious concerns about the quality of the service provided by Ford.the fact that my car broke down shortly after the service raises questions about the effectiveness and thoroughness of the maintenance performed. Arthur Jumeth was the contact person, today i phoned ford and i was told they are doing service inspections while i told them i am stranded on n2. Ford Kuislriver does not value its customers and takes pride in providing reliable products and services. Job card nuumber B-0035362, no RF05287
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Noluvuyo S
1 reviews | Active since Jan 2020
22 Nov 2023, 11:58
Complaint Regarding Recent Service Experience - Breakdown After Service- FORD HALFWAY KUILSRIVER
I am writing to express my extreme dissatisfaction with the recent service experience I had with Ford Halfway Kuilsriver , which has left me stranded on the road despite having paid a substantial amount for the service.on November 7, 2023, I brought my [Ford Fiesta 1.4 ambiete] in for maintainance at . The service was completed after 5 days, with no proper communication, i only recieed a call at 16h00 that that my car is ready and they will be leaving 16h30, and I paid a total of R27 916.15 for the maintenance. I trusted that the service would ensure the proper functioning of my vehicle and provide me with a reliable and safe driving experience. Unfortunately, today, [22 November 2023], I experienced a sudden breakdown while driving, leaving me stranded on the road. This unexpected and inconvenient incident has not only caused me distress but has also raised serious concerns about the quality of the service provided by Ford.the fact that my car broke down shortly after the service raises questions about the effectiveness and thoroughness of the maintenance performed. Arthur Jumeth was the contact person, today i phoned ford and i was told they are doing service inspections while i told them i am stranded on n2. Ford Kuislriver does not value its customers and takes pride in providing reliable products and services. Job card nuumber B-0035362, no RF05287
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Xoliswa N
1 reviews | Active since Jan 2020
18 Oct 2023, 13:54
Bad & Horrible Service
Very bad service. I' m really disappointed and hurt at the same time. I own A Ford Fiesta 2011. On 17 July 2023 I brought my car to this branch as the aircon& heater were not working but the main issue then was the coolant leak. As I was handing over the car to them I explained everything. After their diagnosis they told me that the problem is the cooling system (a leaking radiator) and other components connected to the whole cooling system( thermostat & a certain pipe) was faulty and needs to be replaced. I gave them a go ahead to order a new radiator and other stuff After 2 days they called an told that the head gasket is blown as well and it needs to be replaced. Now their quote was around R30 K. It took them the whole month of August fixing the car and I was struggling to get to work as I am depended on it. I constantly contacted them to find out what causes the delay. Eventually they handed back the car to me. After a day I found out that the heater and aircon are still not working and on top the air was not circulating in the car and took the car back to them and now it took them 2 more weeks. Again on 6 September they handed back the car. I drove it for 2 weeks and now as I drove it shows a coolant sign and now the problem was a boiling coolant. I took back again. Now it's the 3rd week without a car and as I and when I tried to find out what is causing the delay they told that they are still struggling to find out what is causing the problem. Mind you I have paid them already. Their service is really bad😭😭😭😭
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Xoliswa N
1 reviews | Active since Jan 2020
18 Oct 2023, 13:54
Bad & Horrible Service
Very bad service. I' m really disappointed and hurt at the same time. I own A Ford Fiesta 2011. On 17 July 2023 I brought my car to this branch as the aircon& heater were not working but the main issue then was the coolant leak. As I was handing over the car to them I explained everything. After their diagnosis they told me that the problem is the cooling system (a leaking radiator) and other components connected to the whole cooling system( thermostat & a certain pipe) was faulty and needs to be replaced. I gave them a go ahead to order a new radiator and other stuff After 2 days they called an told that the head gasket is blown as well and it needs to be replaced. Now their quote was around R30 K. It took them the whole month of August fixing the car and I was struggling to get to work as I am depended on it. I constantly contacted them to find out what causes the delay. Eventually they handed back the car to me. After a day I found out that the heater and aircon are still not working and on top the air was not circulating in the car and took the car back to them and now it took them 2 more weeks. Again on 6 September they handed back the car. I drove it for 2 weeks and now as I drove it shows a coolant sign and now the problem was a boiling coolant. I took back again. Now it's the 3rd week without a car and as I and when I tried to find out what is causing the delay they told that they are still struggling to find out what is causing the problem. Mind you I have paid them already. Their service is really bad😭😭😭😭
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Nandipha M
1 reviews | Active since Jan 2020
7 Jul 2023, 16:42
Horrible customer service.
What a horrible experience with this dealership!!! It has been 2 weeks since I booked my car for it to be checked as it was giving me problems. Up until today the is absolutely nothing that has been done to my car and the worst part of it is that no one seems to care. I've been using my money calling them for an update and I'm getting different stories & different reports as if they are just giving me answers for the sake of answering and not necessarily telling the truth. I am so disappointed shym I must say and upset at the same time, because now I'm struggling to go to work because of people who doesn't want to do their job, I'm now going into a 3rd week without my car. I cannot understand a big brand like this that gives such a bad and pathetic customer service. These people just don't Care!!!
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Nandipha M
1 reviews | Active since Jan 2020
7 Jul 2023, 16:42
Horrible customer service.
What a horrible experience with this dealership!!! It has been 2 weeks since I booked my car for it to be checked as it was giving me problems. Up until today the is absolutely nothing that has been done to my car and the worst part of it is that no one seems to care. I've been using my money calling them for an update and I'm getting different stories & different reports as if they are just giving me answers for the sake of answering and not necessarily telling the truth. I am so disappointed shym I must say and upset at the same time, because now I'm struggling to go to work because of people who doesn't want to do their job, I'm now going into a 3rd week without my car. I cannot understand a big brand like this that gives such a bad and pathetic customer service. These people just don't Care!!!
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James J
1 reviews | Active since Jan 2020
9 Dec 2022, 16:06
Bad Service
I bought a Nissan X-trail 2018, in August 2021. The car was sold to me without a service book. I did enquiry about the service book at the salesman ( Neels). He promised the stamped book will be delivered to my house. My car went in for service 2022 and I bought my own service book, which I took myself to Ford Halfway in Kuilsriver on 19 October 2022 just for it to be stamped. I spoke to the manager Mr Gallie and he also promised he will update the book and deliver it to me. I am still waiting. I made several calls and everytime they tell me he is in a conference or meetings. The reception keep on taking my details but since then nobody called me back. Before I went to Mr Gallie I spoke to Clinton Pretorius in June 2022 ( sales manager) and he also promised I will get a service. All of them are just full of promises.
Helpful (0)
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James J
1 reviews | Active since Jan 2020
9 Dec 2022, 16:06
Bad Service
I bought a Nissan X-trail 2018, in August 2021. The car was sold to me without a service book. I did enquiry about the service book at the salesman ( Neels). He promised the stamped book will be delivered to my house. My car went in for service 2022 and I bought my own service book, which I took myself to Ford Halfway in Kuilsriver on 19 October 2022 just for it to be stamped. I spoke to the manager Mr Gallie and he also promised he will update the book and deliver it to me. I am still waiting. I made several calls and everytime they tell me he is in a conference or meetings. The reception keep on taking my details but since then nobody called me back. Before I went to Mr Gallie I spoke to Clinton Pretorius in June 2022 ( sales manager) and he also promised I will get a service. All of them are just full of promises.
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Lucille R
1 reviews | Active since Jan 2020
28 Nov 2022, 09:38
Really bad customer service!!
On 8th July 2022 I booked my vehicle in for a review due to a safety concern from Ford Head Office. I was told that the Kuils River branch needed to order the part. My service advisor, Mishkah Mohammed told me that I would get a call back as soon as they receive said part - I've followed up twice with no success - Each time I am fobbed with the the standard - "We'll get back to you" . We are now going into December - 5 months later - and I'm still waiting! Really bad and pathetic customer service.
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Lucille R
1 reviews | Active since Jan 2020
28 Nov 2022, 09:38
Really bad customer service!!
On 8th July 2022 I booked my vehicle in for a review due to a safety concern from Ford Head Office. I was told that the Kuils River branch needed to order the part. My service advisor, Mishkah Mohammed told me that I would get a call back as soon as they receive said part - I've followed up twice with no success - Each time I am fobbed with the the standard - "We'll get back to you" . We are now going into December - 5 months later - and I'm still waiting! Really bad and pathetic customer service.
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