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Rhoda

Active since Nov 2023

2

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2 reviews

The Wig Factory SA

3 months ago

Poor Service Delivery

I am writing to express my deep dissatisfaction with the service I have received. I placed an initial order and was provided with a coupon code (ALIKA) that did not work. Although this was acknowledged by Alika with an apology the issue was not resolved. I proceeded to place a second order, only to experience the exact same problem with another non-functional coupon code. In addition, I specifically requested that the wig be coloured differently and paid the required amount for this service. Unfortunately, the wig was delivered in a colour that does not match my request. To make matters worse, the delivery was late despite clearly communicating that I needed the wig before a specific event. This caused significant inconvenience. While I appreciate the convenience of ordering from your company, the ongoing issues with discounts, quality and delivery have made the experience extremely frustrating and not worth the cost. I am highly disappointed that my concerns remain unresolved. I request urgent intervention to address the following: A resolution regarding the incorrect wig colour Compensation or refund for the colouring service Clarification and rectification regarding the coupon code issues Consideration for the inconvenience caused by the delayed delivery I trust this matter will be handled with the urgency it deserves. Hope you treat your other clients differently. Thanks for nothing

0 replies

33 months ago

The team is very pro...

The team is very professional, patient and supportive thank you to Hlalumin and Melissa for the splendid work

1 reply

Review Distribution

5 Star

1 (50%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

1 (50%)

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