TW
The Wig Factory SA
Unclaimed Business
TW
The Wig Factory SA
Unclaimed Business
39 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Wig Factory SA receives strong praise for helpful, proactive staff members such as Charity, Victoria, and Julianne, who are frequently commended for follow-up communication, product guidance, and fast delivery. Many customers report excellent hair quality and accurate orders. However, a notable segment of dissatisfied customers highlights issues with false advertising, receiving incorrect or poor quality products, and significant difficulty obtaining refunds. Complaints about unresponsive customer service during returns and refund processes present a serious concern that contrasts sharply with the positive pre-sale experience.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
50
Recommended: Very Likely
Review Distribution
3.7|39 Reviews
May '25 - Apr '26
5(64.9%)
4(5.4%)
3(0%)
2(0%)
1(29.7%)
5(64.9%)
4(5.4%)
3(0%)
2(0%)
1(29.7%)
Frequently Asked Questions About The Wig Factory SA
Based on recent customer reviews, The Wig Factory SA receives strong praise for helpful, proactive staff members such as Charity, Victoria, and Julianne, who are frequently commended for follow-up communication, product guidance, and fast delivery. Many customers report excellent hair quality and accurate orders. However, a notable segment of dissatisfied customers highlights issues with false advertising, receiving incorrect or poor quality products, and significant difficulty obtaining refunds. Complaints about unresponsive customer service during returns and refund processes present a serious concern that contrasts sharply with the positive pre-sale experience.
The Wig Factory SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. Hellopeter has tracked The Wig Factory SA across 106 total reviews. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
NM
Ntombifuthi M
1 reviews | Active since Jan 2020
7 Feb 2026, 08:55
Happy Customer
I always get great service from wig factory, fast delivery, good quality hair, I'm very happy with their services, I always get great service from Lee and Anika, I'm a happy customer ♥️
Helpful (0)
|Replies (0)NM
Ntombifuthi M
1 reviews | Active since Jan 2020
7 Feb 2026, 08:55
Happy Customer
I always get great service from wig factory, fast delivery, good quality hair, I'm very happy with their services, I always get great service from Lee and Anika, I'm a happy customer ♥️
0
Replies (0)RK
Reitumetse K
1 reviews | Active since Jan 2020
20 Jan 2026, 15:28
Unprofessional Service
I had a very bad experience with Wig Factory and would not recommend them to anyone. I purchased four wigs from them based on what was promised and advertised on their website. When the wigs arrived, they were in terrible condition — excessive shedding, poor quality, and absolutely not what was advertised. The hair looked used and poorly constructed, nothing close to what I paid for. I physically returned the wigs to their store, and I was promised a full refund within 7 days. That was the last professional interaction I had with them. Since then, I have called multiple times and received false promises about my refund being processed. Now they have completely stopped answering my calls, which is unacceptable and very unprofessional. This experience feels dishonest and disrespectful to customers. If you value your money and peace of mind, think twice before buying from Wig Factory. People should NOT buy from them, you will be ****med
Helpful (0)
|Replies (0)RK
Reitumetse K
1 reviews | Active since Jan 2020
20 Jan 2026, 15:28
Unprofessional Service
I had a very bad experience with Wig Factory and would not recommend them to anyone. I purchased four wigs from them based on what was promised and advertised on their website. When the wigs arrived, they were in terrible condition — excessive shedding, poor quality, and absolutely not what was advertised. The hair looked used and poorly constructed, nothing close to what I paid for. I physically returned the wigs to their store, and I was promised a full refund within 7 days. That was the last professional interaction I had with them. Since then, I have called multiple times and received false promises about my refund being processed. Now they have completely stopped answering my calls, which is unacceptable and very unprofessional. This experience feels dishonest and disrespectful to customers. If you value your money and peace of mind, think twice before buying from Wig Factory. People should NOT buy from them, you will be ****med
0
Replies (0)NL
Nombuso L
1 reviews | Active since Jan 2020
19 Jan 2026, 19:36
Efficient customer service
I received my order last week and it was supposed to arrive with the free wig kit. I escalated this immediately with one of their staff who couldn't help me. But today, I received a call from one of their staff, her name was Amanda. She was really helpful, in less than an hour my query was addressed and the wig kit is on the way to me. I'm very happy with their service and how the staff treated me. I'm also happy with the quality of the hair, I got exactly what I ordered.
Helpful (0)
|Replies (0)NL
Nombuso L
1 reviews | Active since Jan 2020
19 Jan 2026, 19:36
Efficient customer service
I received my order last week and it was supposed to arrive with the free wig kit. I escalated this immediately with one of their staff who couldn't help me. But today, I received a call from one of their staff, her name was Amanda. She was really helpful, in less than an hour my query was addressed and the wig kit is on the way to me. I'm very happy with their service and how the staff treated me. I'm also happy with the quality of the hair, I got exactly what I ordered.
0
Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
5 Jan 2026, 08:20
False Advertising
I bought a wig online via payflex and they delivered something different from what was advertised,what u see on the picture is different from what u will get its false advertising and poor quality hair do not buy from these people u will cry and they do not respond to messages.
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since Jan 2020
5 Jan 2026, 08:20
False Advertising
I bought a wig online via payflex and they delivered something different from what was advertised,what u see on the picture is different from what u will get its false advertising and poor quality hair do not buy from these people u will cry and they do not respond to messages.
0
Replies (0)T
Thenjiwe
1 reviews | Active since Jan 2020
30 Dec 2025, 19:09
Great service
The wig took a bit longer to arrive(could be the result of buying in December with holidays in between) , i was assisted by Victoria who kept communicating and updating me. I would recommend them to anyone who wants to buy hair from them. The quality is amazing.
Helpful (0)
|Replies (0)T
Thenjiwe
1 reviews | Active since Jan 2020
30 Dec 2025, 19:09
Great service
The wig took a bit longer to arrive(could be the result of buying in December with holidays in between) , i was assisted by Victoria who kept communicating and updating me. I would recommend them to anyone who wants to buy hair from them. The quality is amazing.
0
Replies (0)NH
Nompumelelo H
1 reviews | Active since Jan 2020
10 Dec 2025, 10:58
pathetic service
pathetic service from wig factory , i ordered my hair on the 1st of dececember and they advised that delivery takes between 3-5 days .... on the 8th of december i texted them asking them about the delivery for my hair they advised my hair is with the courier i should get updates from the courier company on the 10th i get a whatsapp telling that my hair was only dispatched from them to the courier today . so it means all they do is lie to their clients , i am even worried if i will get the correct item . i am just frustrated at this point
Helpful (0)
|Replies (0)NH
Nompumelelo H
1 reviews | Active since Jan 2020
10 Dec 2025, 10:58
pathetic service
pathetic service from wig factory , i ordered my hair on the 1st of dececember and they advised that delivery takes between 3-5 days .... on the 8th of december i texted them asking them about the delivery for my hair they advised my hair is with the courier i should get updates from the courier company on the 10th i get a whatsapp telling that my hair was only dispatched from them to the courier today . so it means all they do is lie to their clients , i am even worried if i will get the correct item . i am just frustrated at this point
0
Replies (0)CZ
Cynthia Z
1 reviews | Active since Jan 2020
5 Dec 2025, 13:46
ORDER UNTRACEABLE
I made an order on the 1st of December, up until now there hasn't been any communication from The Wig Factory. No tracking number, nothing! Decided to call today, only to be sent an email with an untrackable reference, The Courier Guy can't track the reference number i was provided with. Very annoyed!
Helpful (0)
|Replies (0)CZ
Cynthia Z
1 reviews | Active since Jan 2020
5 Dec 2025, 13:46
ORDER UNTRACEABLE
I made an order on the 1st of December, up until now there hasn't been any communication from The Wig Factory. No tracking number, nothing! Decided to call today, only to be sent an email with an untrackable reference, The Courier Guy can't track the reference number i was provided with. Very annoyed!
0
Replies (0)