Active since Nov 2023
I have had a Theft incident since August where my dogs were removed by a FEDELITY SECURITY GUARD from the estate. It has been a traumatic 3 months of NO ONE taking accountability for this Theft! Only 1 dog was returned after the FEDELITY SECURITY GUARD admitted to removing my dogs to his home in Tembisa after being threatened with jail, thereafter, my family has been taken from pillar to post with NO assistance at all. Our family eventually got advice to rather claim compesation for the theft and introduce a new puppy to our home to end the daily cries of our children. I have spoken to Lucky, FEDELITY MANAGER, who reffered me to Nico, A REGIONAL FEDELITY MANAGER, but no one takes our case seriously at all. Some residence at the estate a SHOCKED at the treatment we are getting as the estate usually takes THEFT matters quite seriously but in our case, the only PAINFUL difference is the color of our skin. Can we South African's ever be free and safe from Crime? Even when we pay our last cent to raise our family behind SECURITY GATES, we still fall victim to clear **************.
ON 13 August 2023, my 2 Jack Russel dogs went missing from BLUE VALLEY GOLF ESTATE. Upon speaking to the Estate management, i was eventually made aware that a FEDELITY SECURITY GUARD was under investigation for *****ING my dogs from the estate after they accidentally escaped our residence that was being maintained at the time. The FEDELITY SECURITY GUARD after a few days of investigation admitted to NOT taking the dogs to SPCA but rather *****ing them to Tembisa his home. Since August, i have been speaking to Lucky at Fedelity offices in Blue Valley who eventually gave me over to the regional manager Nico in October. My Dogs were a gift to my son's since they were very young, the youngest son is absolutely traumatised by only 1 dog that was returned by the Security guard when he was threatened with jail. This dog cries every night, my sons ask me daily if our dog was not killed by the Fedelity guard cause the company is just not helping us. There was a reward put out by Fedelity for the missing dog, but we eventually decided as a family to end our trauma and get a new puppy at Fedelity's expense, to no avail. 1)There has been NO URGENCY on Fedelity's part to compensate our family 2) Fedelity has a history of compensation to certain people of the right COLOR in our estate but because we are a BLACK Family, no one takes into account how this has traumatised our dog loving family. 3) Nico and the so called Claims department dont care about the THEFT commited by Fedelity , i have been advised by other residents to put this THEFT on social media platforms as SECURITY COMPANIES should not be the very people *****ING from us with NO Accountablitity
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