Ashendra P

The royal hotel durban

Terrible service. The staff need to be trained on how to treat guests. Here's my list of issues during my stay at the hotel. 1. When booking, we were not asked how we arrived, so given the fact we'd arrived in 2 separate vehicles, we were not made aware that we should have paid for the parking facility when booking, we didn't because we were not offered. So when wanting to leave for dinner yesterday I actually ran around for about 20 minutes just trying to sort out my whole parking issue, the man at the front desk wasn't of much help either. Also, with load shedding, they don't really have much of a game plan when entering the parking, the guards won't instruct you what you should do if you're a guest etc. Basically no one communicates effectively. 2. Towels After going to the pool once, having used the 2 towels that were in the room. We'd requested for me at 3pm. Called in again at 9pm after coming back, and expected the knock on the door to be the towels, but no we were told they do not have enough towels, so they expect 2 towels to be enough. 3. Staff at breakfast Not sure if it's a case of there not being enough staff, or the staff is just slow. Ordered coffee and tea which never arrived, I had to call another waitress some 45 min later and obviously wait a few for that to arrive, if it's not that the staff are ever so ready to clean your table. 3. Elevators Staff at the elevators just stand there, it's 9:30 in the middle of loadshedding people have just eaten breakfast, and rushing to get to there rooms but there was absolutely no order, the gentleman stood there watched as 2 men basically cut my mum off when getting in to one of those tiny elevators , I actually had to ask him do you really work here? Did you not just see what happened? He stood there dumbstruck. The Royal Hotel Durban. You guys need to wake up, this makes it so obvious we're in a 3rd world country. It's these small things that matter. Otherwise the set up of the hotel is nice, the service just sucks