Chante D

Casey - Not delivering or refunding your money

I Paid my order for brides****s dresses in September 2023,Sent my first follow up email on the 19th of October as I was expecting a waybill soon because I requested delivery "by" November .I First sent a WhatsApp and received an automatic response stating no follow ups will be done on WhatsApp and I should send an email, I then sent an email with no response. I then sent a message on the 20th of October requesting that she must please respond to my emails, she then responded and said that they have a problem with their email server and was I promised shipment 1st week in November (On writing). By the 23rd of October, I still did not have a waybill number and send a WhatsApp again, and she then responded that she has a power outage, for me it started feeling like every time I need to find out when I will receive my order she has a different reason as to why she cannot answer me on my request. On Friday the 27th of October I asked again for an update on my delivery and she did not respond. After trying to get a response from the supplier I shared my experience on Facebook that the company has not delivered yet as there were other ladies also questioning her company. Casey then suddenly phoned me threatening me with legal action for name and shame and then said she will rather refund me as she does not want to do business with me and she also posted on Facebook that she will refund me as she will not take any further "Verbal abuse" from me which is untrue. She then deleted all the comments (After I took screenshots) Up until now no refund was received and I had to resort to buying another 2 dresses from another company. On Friday the 24th of November I informed her that I have still not received my refund she then informed me that she has until the end of November to deliver my dresses. I had to urgently buy other dresses as she originally stated that she will rather refund me and I needed the dresses. She is now ignoring my messages, even after I told her that I will not accept the dresses because I have already bought dresses somewhere else. I would not advise to buy your dresses from this company, as a bride having allot on her shoulders this type of stress is not something a bride would like before her wedding. People are wondering why there are almost no reviews of her, it is because every time someone says something they get threatened with legal action.