Sonja B

TERRIBLE SERVICE FROM PIETER RADEMEYER PLUMBERS

Pieter Rademeyer Plumbers installed a new geyser at our house on instruction of our insurer. The installation is faulty, the geyser overheats and no water is released via the overflow pipe. The cold water tap's pressure is nonexistent when using the geyser. We contacted Pieter Rademeyer Plumbers, and were informed that the installation is not their problem, and they are not willing to travel to our house as it is out of their normal area of business. We requested the insurer to follow up, but the insurer's instruction was also ignored. Very disappointed at the level of service from a so-called established company, that accepts instructions from an insurance company but then refuses to rectify their faulty installation. The faulty installation of the geyser is not only inconvenient to us, but potentially dangerous.