LN
Lebo N
Active since Nov 2023
2
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Reviews
2 reviews29 months ago
Ill discipline and loud noise in the wards at night
I am currently a patient at the Fisha Wellness. The day staff is managing the daily activities right maybe because management is present I am not sure, the unfortunate part or trauma is at night or early mornings. The night duty staff can not control the patients especially males. We are females that doesn't smoke but there is tables and chairs behind female windows that most of male sits and smoking cigarettes and the whole smoke gets inside the rooms , at night the whole passage smell cigarettes. I can't talk about the noise unbelievable, the staff can't keep order at the male section some they even play pool or snooker with the patients. We are given medications at 9 pm and the policy says sleeping time should be 10pm but here it looks like the sun just rises. The male patients just run around on the passage of the female wards without anyone seeing anything wrong or simpathicing with other patients. We are admitted here to get help, healing , rest, gain back our sleep , strength and be rehabilitate. Not to be depressed more by this environment that can not be managed correctly, we know that nights are ment to sleep and rest but we find it difficult in this institutions because there is no order, patients just do as they please. How can a mental patients sits and play music or have fun until after 11 pm ? Are these patients truly on sedative medication because they are disturbing and disrespecting other patients. I believe management must review their policies and procedures, because currently nights shifts stuff is a mess they don't have order.
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29 months ago
Rude customer service consultants
I have a cellphone contract with the company my number with them is 08145025... , I have been with Telkom for many years, my account was disconnected because of it was on areas. When my account was settled I contacted the call center countless times for reconnection, everytime a consultant give me a new story and treat my query as new. There is no consistency in information given to clients. This two consultants are rude Ditebogo Buke , Kwanele Simelane was the worst. When I requested to speak to a team leader she says why do need to speak to them? and they are working on themselves they don't report to any team leader. And what I should do is to wait for Telkom to reconnect my number the time they get my query. This Kwanele Simelane is a rude person to work with customers. I don't see myself renewing my contact ever with Telkom.
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