Jeanne N

Extremely poor service from Ford Vredenburg

I have never in my life experienced such bad service from a business. First i bought a car through financing and the initial sale went very smoothly but thats where it ended. It was just problems after problems yet i kept making my monthly installments. I even sent emails to their dealer principal who just ignored me. Finally after months of going back and forth they traded my car for another. When i received it there were some minor parts that needed replacing. A few control buttons, a visor, wipers and boot fittings. It has been 5 months and they have yet to give me any feedback on my parts. Getting answers from them is like pulling teeth. They dont even check in or update you on the status of your query. I have never regretted doing business with someone so much. I would surely never recommend them to anyone as they have no sense after sales service. Its like once the sale is through they dont care about the customer anymore.