CM
Chrisleen M
Active since Dec 2023
2
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Reviews
2 reviews16 months ago
Burnt/off food and poor service
If I could give zero stars I would. Food was absolutely garbage. Not a fine dining restaurant. Poor service including management who just sit and the desk instead of doing their rounds and checking on it's customer. Even after complaining to the management all she had to say was I'm sorry. After taking one bite of the starter we paid the bill and left. There was no way I was gonna go through three course of that ********** food. Even though the food was barely touched and burned and tasted off. We were still charged for it. If you're looking for a fine dining restaurant go to oyster box, their food, ambiance and service is world class. My finance also left a review on Google and they report bad reviews to other people don't see it. Instead of addressing the issue.
0 replies
29 months ago
Worst experience of my life as a customer
Bought a cell phone at PEP Gateway, went home and the 4g did not work. I also have 3 other cell phones at home and all phones 4g works just fine. I went the very next day (03/12/2023) to return the phone. I spoke to the store manager Njabulo who was rude and abrupt. He insisted that I can't return or get a refund. The funniest thing I heard was that a phone can't be returned when you register it in your name and that he can't change it after that. That it not stated in the policy and it makes no sense for me to keep a phone that does not serve its purpose. I then requested to speak to the area manager to which Njabulo informed that the area manager does not work on Sundays and I should come back another day. What is the point of having a store manager, who does not know the company policy and does not know how to treat customers. The manager was abrupt a d being difficult infront of everyone in the store. He said you can do what you want but he'll never return that phone. I am in shock, I have never been treated so poorly as a customer before. Thus is absolutely despicable behavior. Employees should under go training to understand their policy and customers rights and undergo further training as they lack emotional intelligence and don't know how to treat customers
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