DK
Diana K
Active since Dec 2023
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
Unreliable partner service
A payment through Wise from Australia should have reached me on 1 June. But on 4 June I am still waiting for the necessary form from Sikhona Money Transfers, used by Wise as its partner in Cape Town, South Africa.
318 replies
12 months ago
Prompt settlement of claims (but poor communication with clients)
Five stars for prompt and efficient settlement of claims. But one star for communication with clients. Sadly, we lost patience with sitting on the phone line and getting no answer, or sending emails and getting no response, or a very delayed response. We switched to another gap cover provider that is easy to contact.
58 replies
12 months ago
Outsurance sets the gold standard in service
Outsurance is brilliant. Incredibly speedy service when I needed assistance with my car not starting. Immediate friendly and intelligent help on the phone line when I need assistance with my policy or a claim. Affordable premium. This is the gold standard in service.
174 replies
13 months ago
Excellent service
Excellent service. It's so nice to get a prompt response to a phone call and friendly, intelligent, personal help.
53 replies
14 months ago
Stratum is uncontactable.
I am on the verge of switching to another gap cover company. Stratum is impossible to contact. I have now tried phoning two of their phone numbers and couldn't get a response. Both times I got tired of waiting and gave up. I got sick of listening to the endless messages on the hold line - and no indication of where I am in the queue.
212 replies
16 months ago
Messages to Stratum bounced and blocked
I emailed Stratum Benefits on 17 Dec to query what I consider the excessively large increase in my premium (9.6%). The email address for queries, yoursupport@stratum.co.za, has been sending me a bounced email every day for a week now, saying 'message not delivered'. I tried forwarding my message to info@stratumbenefits.co.za and got a response saying my message has been blocked. If this represents Stratum's attitude to clients I think I need to find a new gap cover company.
280 replies
29 months ago
Simplicity is key
How wonderful to find a company that makes things simple! I bought a product key for Office 2019. Price affordable. Easy payment option (EFT). Brilliant speedy service. Well-written instructions provided to help install the product. Thank you!
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)