Bongekile N

****med by Bentley Lodge & Lifestyle's

am highly disappointed with the levels of service I have recieved from Bentley Lodge & Lifestyle's. I made a booking for 2024 Feb in 2023 earlier this year and made a deposit of R1000 the outstanding balance is R2600 , November month end i received a new invoice stating that my outstanding balance is now R4000 when I asked about the increa*****t of the balance they said it's because they have made renovations on the property and that their prices increases every new new, and this was never communicated to me only now one month left to the vacation, I told them I don't have that kind of money and I would like to request a refund they said no problem I should send my banking details and I did , they ddnt make any refund I tried calling them they don't answer my calls and blue tick me on WhatsApp, I went to their Facebook page I got a response that they will assist me till today I have not received any communication from them nor assistance,I feel ****med by this place. I just look a look on their Google reviews it turns out that I am not the only one with such a complaint from this establishment.