S
Sphesihle Z
Active since Dec 2023
2
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2 reviews4 months ago
Terrible service, they do not care for their guests
Terrible service, they do not care for their guests. My car got hit by their 'regular' around wee hours of the morning. The guard let him go without getting enough details from the driver, now he won't answer his phone. The hotel managent won't help with anything, nobody is going to take responsibility yet the guard asked silly questions when we told her what she should have done. Mr Zuma the manager refused to give us the owners number. Even Mr. Zuma was alerted around 6 p.m for something that happened around 4a.m. I was also not alerted on time, had I not left the room at 11 I don't know if they were going to find out who the owner of the car is. Their service is so terrible that when the incident happened, they couldn't report to me as they didn't ask for the car registration number at check in. They said the guy is their "regular" but they couldn't get him to answer his phone, I tried him also with no luck, now I'm on my way own because there's "park at own risk" disclaimer.
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Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)