V
Veron
Active since Dec 2023
3
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3 reviews20 months ago
5 star service
I recently had an outstanding experience with BMW Cape Town, and it was all thanks to their exceptional sales agent, Owabo Figlan. From the moment I walked in, Owabo went above and beyond to ensure I had the best possible experience. He presented me with incredible deals and took the time to thoroughly explain all my options, showcasing what BMW has to offer in a way that was both informative and engaging. The level of service I received from Owabo was unparalleled compared to my experiences with Mercedes, Land Rover, and Alfa Romeo. His attention to detail and dedication made me feel like a valued customer throughout the entire process. I was genuinely impressed with the fantastic offer he presented for the BMW F80 M3 CS, which was an exceptional deal. If it hadn’t been for a last-minute offer from Audi for their 2024 RS3, I would have certainly made the purchase. Owabo’s professionalism and commitment to providing top-notch service left a lasting impression on me, and I would highly recommend BMW Cape Town to anyone seeking a superb buying experience.
0 replies
20 months ago
POOR CUSTOMER SERVICE AND ETIQUETTE
Very unprofessional and not good customer service, I won a bid on a Chevrolet Aveo on the 9th of July 2024 at the Cape Town branch and upon collecting the vehicle the employees at the branch could not find the keys and I gave them till Friday the 12th of July 2024 and if they didn’t find it then they can just refund my account because the car is still at the branch and then an investigation was filled and I was told that a regional manager would get back to me and I haven’t gotten an response I’ve been calling in almost every day and they’ve just been give me the run around and when I finally got to speak to a manager (Anneke) which was on the 7th of August 2024 and she said she would get back to me on the matter and still nothing it’s been over a month of me waiting and calling for my refund I feel that’s it’s unprofessional that I have to continue waiting for over a month for my OWN money and still nothing
106 replies
29 months ago
Tshepo at Epping bra...
Tshepo at Epping branch, thanks a lot for your patience and help
129 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)