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Rampapa T
Active since Dec 2023
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2 reviews2 months ago
BAIC RUSTENBURG RISKING PEOPLES LIVES AND THEY DO NOT CARE
On 19/12/2025, I took the car for service at Baic Rustenburg. When I came to collect the car after the service, around 2, driving back home where I stay, I heard a funny noise on the left-hand side of the car. I decided to return to the dealer. The gentleman at the reception of the service department tested the car with me, and he was driving; however, the sound disappeared, and that’s how we declared that perhaps it was not a permanent sound. I even told the gentleman that I am going to Polokwane and, due to the high rate of accidents, especially on N1, I don’t want to risk my life and the life of my family. When I drove back home again, the noise on the left-hand side of the car started again, and I endured it until I got home. I never drove the car again. On the 20th of December 2025, alternatively, we used another car for the return trip ( Home to Polokwane and return ) On 28 December 2025, I was with my family, four kids, and myself driving to Rustenburg Waterfall Mall for shopping. It was raining, yet I could hear the clunking noise again. The Car started to shake, and my younger daughter was crying for her life. We decided to find the safest place and check the car around, and guess what we found. All five lug nuts were completely loose, and the wheel was moving relative to the hub, separating from the rim. It only took a moment to realize that this had happened to all three wheels, indicating a serious and dangerous situation. Because I was with the kids, the Samaritan two gentle men from the other house alongside the road, came to assist. All lug nuts were facing opposite direction which makes the wheel loosen up when the car is in motion, and as a result, my life and my kids' lives were in danger, which is not an easy thing to digest. I even attached the photos and the videos because a few things could have happened 1. The possibilities of getting an accident due to these was morethan 95% should the wheel come out on R510. How many other lives would be affected due to what was done by BAIC Rustenburg? 2. Do you know the kind of trauma they caused to my kids, especially my younger daughter? 3. Do you know how this could have affected our parents, siblings, and other loved ones? 4. If it were the only car in the yard, it means my wife and I were gonna use it to go to Polokwane, should we die on the way, do you know what was gonna happen to our kids, and no one would have known the cause of the accident. BAIC RUSTENBURG, BART HETTEMA, and Felicity M Kekana, whom we believe is the manager and customer relationship management specialist, their response to apologise was to indirectly use me to advertise their business by offering me BAIC B30 from Monday to Friday with a R1000 voucher to put in their car so I can advertise it, which is good for their business. I emailed Motor Industry Ombudsman; however, if there is anyone who knows where we can get help please assist because the same thing happened to me, did happen to another customer and yet they do not care, risking peoples life.
53 replies
15 months ago
Amazing Service received.
Amazing service received from the lady Kate Nemukongwe, from day one when I make an enquiry to the last day when I secure the wheel. She is soo friendly and interactive. All employees are with smiles and professional Thank you soo much
53 replies
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