MadRent
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, MadRent delivers a strongly positive customer experience driven by individually named sales consultants who are repeatedly praised for friendliness, patience, and efficiency. Staff Professionalism (4.6) and Sales & Purchase Experience (4.5) are clear strengths. However, Communication & Aftercare (3.2) and Service, Repairs & Maintenance (3.3) reveal recurring friction when customers need post-sale support, with complaints of being ignored and long wait times for parts and accident repairs.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual consultants such as Kate, Oscar, Abigail, Siphiwe, and Pearl as exceptionally friendly, patient, knowledgeable, and genuinely invested in client outcomes.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
5.4Trustindex Rating
#4Ranked In Car Rental
334 hours 2 minutesAverage Time To Reply
80 NPSRecommended: Very Likely
Replied to 58% of negative reviews
Typically takes less than 470 hours 46 min to reply
TrustIndex
5.4
Score
Ranking
#4
in Car Rental
Avg Reply
334 hours 2 minutes
NPS Score
80
Recommended: Very Likely
Replied to 58% of negative reviews
Typically takes less than 470 hours 46 min to reply
Review Distribution
4.7|169 Reviews
May '25 - Apr '26
5(89.1%)
4(1.5%)
3(0.7%)
2(0.7%)
1(8%)
5(89.1%)
4(1.5%)
3(0.7%)
2(0.7%)
1(8%)
Recent reviews (169)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Nkosinathi
1 reviews | Active since Jan 2020
13 Mar 2026, 11:03
siphiwe give me the ...
siphiwe give me the best service and am certified about the deal
Helpful (0)
|Replies (0)N
Nkosinathi
1 reviews | Active since Jan 2020
13 Mar 2026, 11:03
siphiwe give me the ...
siphiwe give me the best service and am certified about the deal
0
Replies (0)T
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