KS
kb S
Active since Mar 2021
34
Reviews
0
Industries
Reviews
34 reviews2 months ago
Poor Service
Good day, I am writing to formally raise a complaint regarding the poor service and misleading communication I have received from Madrent Service and Repairs. I have been attempting to book a vehicle service through your WhatsApp channel since Monday, but I have not received any meaningful assistance. Instead, I have been given repeated and inconsistent responses without any actual progress on my request. Your team informed me that they have been trying to contact VW Midrand without success and even suggested that I personally visit the dealership to make the booking myself. However, this is highly concerning and unacceptable, as I was able to contact VW Midrand directly, and they answered my call immediately. This clearly contradicts the information provided by your team. Below are some of the responses I received from your WhatsApp support: * “Once the booking has been confirmed, we will update you with the booking details.” * “We have been trying to contact VW Midrand for the longest time now with no luck.” * “Will you be able to go to the dealership and make a booking?” This experience has been extremely frustrating. It is not my responsibility as a client to follow up or perform tasks that should be handled by your service team. The lack of accountability, delays, and misleading communication reflect very poorly on your service standards. I expect the following: 1. Immediate assistance with booking my vehicle service. 2. A clear explanation as to why false or misleading information was provided. 3. Improved communication and accountability going forward. Please treat this matter as urgent. If this issue is not resolved promptly, I will have no choice but to escalate this complaint further. Kind regards,
0 replies
2 months ago
Urgent Complaint: Unjust Account Restriction and False ***** Allegation
I am extremely frustrated and dissatisfied with how my account has been handled. A ***** flag has been placed on my account regarding a transaction of R4 800.00 dated 14 April 2026, yet I have done nothing wrong. The funds in question were legitimately received as payment for learning material that I develop and sell. The payment was made by TDALLZ Development Agency and Training, and I issued an invoice for this transaction. I also have clear proof that the material was successfully downloaded and received by the company. It is unacceptable that my account has been restricted based on what appears to be incorrect or unverified information. I was never involved in any *****ulent activity, and at no point did I suspect anything ******** about this transaction. This situation is now negatively affecting my ability to use my own money and conduct my normal business. I have comp**** with your requirements and I am prepared to submit all supporting documents, including my affidavit, ID, proof of payment, invoice, and confirmation of delivery. Despite this, my account remains restricted without proper justification. I demand: An immediate and thorough review of this matter Removal of the ***** flag from my account Immediate release of any funds being held This matter requires urgent attention. If it is not resolved promptly, I will have no choice but to escalate this complaint further. Please confirm receipt of this email and provide a clear timeline for resolution.
4 replies
5 months ago
Complaint Regarding Unprofessional
Good day, I am writing to formally raise a complaint regarding a call I made to MadRent today in an attempt to make payment arrangements on my account. My call was answered by a lady who was extremely rude and unprofessional. She informed me that payment arrangements cannot be made in December and that the vehicle will be collected on Monday. I was shocked by both her attitude and the response provided. As a loyal customer, I find it unreasonable and unfair that no effort is made to assist customers who are proactively trying to resolve their accounts. I am genuinely trying to make payment arrangements, yet I was met with hostility instead of support. I would like to understand what kind of business refuses to make payment arrangements with loyal customers who are willing to engage and settle their obligations. This experience has left me deeply disappointed. I request that this matter be reviewed urgently and that I be contacted by a senior consultant to discuss a reasonable payment arrangement. I trust this complaint will be taken seriously. Kind regards, Lucky
0 replies
6 months ago
Urgent Complaint: Delay in Approval of Banking Details
Good afternoon, I am writing to formally complain about the ongoing delay in approving my banking details. I have been informed by Impendulo Solutions (Registration Number: 2018/001121/07) that all required processes on their side have already been completed for the South African Police Service (SAPS), and that the only outstanding requirement is approval from my bank. This delay is now affecting the finalisation of the SAPS-related payment and is causing unnecessary inconvenience. I kindly request an urgent update on the status of my banking details and a clear explanation for the delay. Please advise if there are any additional documents or actions required from my side so that this matter can be resolved without further delay. I trust this matter will be treated with urgency and I look forward to your prompt response.
6 replies
6 months ago
No Assistance With My Insurance Claim (Policy 27810467629
Good day, I would like to formally lodge a complaint regarding the poor service I have received from MTN cellphone insurance. I have been trying to get assistance with my insurance claim the entire day, with no success. I have called multiple times, and no one has helped me. I also went to MTN Boulders Mall, but they only assisted me with a SIM swap and blocking my phone — nothing was done regarding my claim. I have also sent an email and still have not received any response. This delay is unacceptable. My MTN policy schedule number is 27810467629. I urgently need assistance with my claim. Please escalate this matter and contact me as soon as possible
1 reply
6 months ago
No Assistance With My Insurance Claim (Policy 27810467629)
Good day, I would like to formally lodge a complaint regarding the poor service I have received from MTN cellphone insurance. I have been trying to get assistance with my insurance claim the entire day, with no success. I have called multiple times, and no one has helped me. I also went to MTN Boulders Mall, but they only assisted me with a SIM swap and blocking my phone — nothing was done regarding my claim. I have also sent an email and still have not received any response. This delay is unacceptable. My MTN policy schedule number is 27810467629. I urgently need assistance with my claim. Please escalate this matter and contact me as soon as possible.
1 reply
6 months ago
Urgent: Order Delivery Delay – Request for Refund if Not Delivered
Dear Crossover Customer Support, I am writing regarding my order, Order #C20823 . I have received confirmation that my order is being processed, but I haven't gotten any updates about the delivery. Please note that if my order is not delivered by Thursday, 04 December 2025, I request that a full refund be issued immediately. I would appreciate a prompt update on the status of my order. Thank you for your urgent attention to this matter.
0 replies
9 months ago
Poor service
Poor service form madrant finance, i am at midrand dealership we have been waiting for the POP form payment form 2pm its more then two hour's waiting and i have still to take my kids from school, someone is not doing there job, when i call the service department on whatsapp they are giving me attitude
4 replies
9 months ago
Urgent Complaint: Delayed Delivery and Lack of Communication
Dear Makro Customer Service, I am writing to formally lodge a complaint regarding my recent order with Makro. I placed an order on 04 September 2025 with the expectation that it would be delivered within the stated timeframe. Unfortunately, the order has not been delivered on time, causing me inconvenience. To make matters worse, I have not received any communication or updates regarding the delay, despite my attempts to follow up. This lack of delivery and communication is unacceptable. I kindly request: An urgent update on the status of my order. A clear explanation for the delay. A firm and realistic delivery date. If my order cannot be fulfilled promptly, I expect a full refund without further delay. Please treat this matter with urgency. I look forward to your immediate response.
1 reply
9 months ago
Concern Regarding High Printing Charges
Dear [PostNet Manager/Team], I hope this message finds you well. I would like to express my concern regarding the pricing for the recent service I received at your PostNet Midrand Halfway House branch. I had the following items printed and bound: 17 × Hardpaper printouts 17 × Frosted covers 17 × Back covers 17 × Small bindings The total cost came to R900, which I found unexpectedly high. I have compared this with the cost of purchasing these items from stationery suppliers, and based on my findings, the price at PostNet appears significantly higher than anticipated. I would appreciate it if you could kindly review the pricing breakdown for these services and provide clarity on how the total amount was calculated. Thank you for your time and assistance. I look forward to your response.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (2.9411764705882355%)
2 Star
0 (0%)
1 Star
33 (97.05882352941177%)