MadRent
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MadRent delivers a predominantly positive purchase experience driven by standout consultants who guide customers from application to handover. Sales agents like Patricia, Siphiwe, Kate, Oscar, and Abigail are repeatedly praised for patience and clarity. However, service bookings, accident handling, and account communication generate sharp dissatisfaction, with several customers reporting ignored messages, rude responses, and unresolved complaints requiring formal escalation.
TrustIndex
6.5
Jul '25 - Jun '26
Based on recent customer reviews, MadRent delivers a predominantly positive purchase experience driven by standout consultants who guide customers from application to handover. Sales agents like Patricia, Siphiwe, Kate, Oscar, and Abigail are repeatedly praised for patience and clarity. However, service bookings, accident handling, and account communication generate sharp dissatisfaction, with several customers reporting ignored messages, rude responses, and unresolved complaints requiring formal escalation.
MadRent's biggest strength, according to Hellopeter's AI analysis, is Sales & Purchase Experience. Sales & Purchase Experience (4.5) is the standout, with customers describing smooth applications, quick approvals, clear contract explanations, and same-day handovers. Named consultants including Patricia, Siphiwe, Kate, Oscar, and Abigail are repeatedly credited with making the buying journey straightforward and stress-free.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had an excellent experience with Patricia at Madrent. From start to finish, she was professional, attentive, and genuinely committed to delivering outstanding service. She made the entire process smooth and stress-free, always going the extra mile to ensure everything was handled efficiently. Her friendly approach and clear communication really stood out, and it’s evident that she takes pride in her work. I truly appreciate the level of care and dedication she showed. Highly recommend Patricia to anyone looking for exceptional service!
1 reviews | Active since Jan 2020
I had an excellent experience with Patricia at Madrent. From start to finish, she was professional, attentive, and genuinely committed to delivering outstanding service. She made the entire process smooth and stress-free, always going the extra mile to ensure everything was handled efficiently. Her friendly approach and clear communication really stood out, and it’s evident that she takes pride in her work. I truly appreciate the level of care and dedication she showed. Highly recommend Patricia to anyone looking for exceptional service!
1 reviews | Active since Jan 2020
Siphiwe gave me the best and quickest service I really recommend this gentleman
1 reviews | Active since Jan 2020
Siphiwe gave me the best and quickest service I really recommend this gentleman
1 reviews | Active since Jan 2020
I did an application with Siphiwe about 2 months ago kept postponing he never stopped checking up on me he made sure I finally get the car today I drive a brand new car because of him . One of the best service I received Keep.it up Mr Siphiwe
1 reviews | Active since Jan 2020
I did an application with Siphiwe about 2 months ago kept postponing he never stopped checking up on me he made sure I finally get the car today I drive a brand new car because of him . One of the best service I received Keep.it up Mr Siphiwe
1 reviews | Active since Jan 2020
I had a great experience with Patricia from our interaction on WhatsApp, getting approved and documents needed before coming in. Spoilt for choice and service from the staff was quick and easy. Super friendly
1 reviews | Active since Jan 2020
I had a great experience with Patricia from our interaction on WhatsApp, getting approved and documents needed before coming in. Spoilt for choice and service from the staff was quick and easy. Super friendly
1 reviews | Active since Jan 2020
Good day, I am writing to formally raise a complaint regarding the poor service and misleading communication I have received from Madrent Service and Repairs. I have been attempting to book a vehicle service through your WhatsApp channel since Monday, but I have not received any meaningful assistance. Instead, I have been given repeated and inconsistent responses without any actual progress on my request. Your team informed me that they have been trying to contact VW Midrand without success and even suggested that I personally visit the dealership to make the booking myself. However, this is highly concerning and unacceptable, as I was able to contact VW Midrand directly, and they answered my call immediately. This clearly contradicts the information provided by your team. Below are some of the responses I received from your WhatsApp support: * “Once the booking has been confirmed, we will update you with the booking details.” * “We have been trying to contact VW Midrand for the longest time now with no luck.” * “Will you be able to go to the dealership and make a booking?” This experience has been extremely frustrating. It is not my responsibility as a client to follow up or perform tasks that should be handled by your service team. The lack of accountability, delays, and misleading communication reflect very poorly on your service standards. I expect the following: 1. Immediate assistance with booking my vehicle service. 2. A clear explanation as to why false or misleading information was provided. 3. Improved communication and accountability going forward. Please treat this matter as urgent. If this issue is not resolved promptly, I will have no choice but to escalate this complaint further. Kind regards,
1 reviews | Active since Jan 2020
Good day, I am writing to formally raise a complaint regarding the poor service and misleading communication I have received from Madrent Service and Repairs. I have been attempting to book a vehicle service through your WhatsApp channel since Monday, but I have not received any meaningful assistance. Instead, I have been given repeated and inconsistent responses without any actual progress on my request. Your team informed me that they have been trying to contact VW Midrand without success and even suggested that I personally visit the dealership to make the booking myself. However, this is highly concerning and unacceptable, as I was able to contact VW Midrand directly, and they answered my call immediately. This clearly contradicts the information provided by your team. Below are some of the responses I received from your WhatsApp support: * “Once the booking has been confirmed, we will update you with the booking details.” * “We have been trying to contact VW Midrand for the longest time now with no luck.” * “Will you be able to go to the dealership and make a booking?” This experience has been extremely frustrating. It is not my responsibility as a client to follow up or perform tasks that should be handled by your service team. The lack of accountability, delays, and misleading communication reflect very poorly on your service standards. I expect the following: 1. Immediate assistance with booking my vehicle service. 2. A clear explanation as to why false or misleading information was provided. 3. Improved communication and accountability going forward. Please treat this matter as urgent. If this issue is not resolved promptly, I will have no choice but to escalate this complaint further. Kind regards,
MadRent has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 125 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 549 hours 11 min. Hellopeter has tracked MadRent across 118 total reviews. How is the TrustIndex calculated? →
