Keshnee P

Appalling Service from Rockets Umhlanga

Rockets Umhlanga is by far the worst establishment I've ever been to! I had made reservations prior to my visit to the establishment. Upon arrival I was met by a few hosts at the door, I stated that I have reservation and gave them my name. The hosts began to argue because the table assigned to me had been given away! They then showed us to the couch area, I assume that is their VIP Area. Our waiter approached us with so much judgment in his face, as if we didnt have money or belong there. He then asked me if I know about the "bottle service". I said I was not informed upon making my reservation. Our waiter then said we can only sit in the couch area if we purchased bottles of alcohol, if we don't we must move to the bar area. Bare in mind, we were put in an area that was not even meant for us. Regardless of the bottle service aspect, my intention was to purchase a bottle of alcohol as there was 6 of us at the establishment. My husband then went to another waiter to confirm that the bottle service was indeed procedure and we were not being mislead. Our waiter then approached my husband saying that he doesn't trust him. We have every right to query anything should we not feel comfortable! Nevertheless, we ordered a bottle of Grey Goose Vodka and proceeded to enjoy our evening. All of the waiters and "bouncers" at the roof top looked at us with such judgment because we are Indian and proceeded to mumble in Zulu about us. Just because I am Indian does not mean I don't understand Zulu! As the evening of judgment and ****** went on, we were approach by a waitress who had no dealings at our table. She then proceeded to pull the hookah pipe out of my sisters hand not even informing her why she is doing so, only for the waitress to realize that she is at the wrong table. She didn't even apologize to my sister for her rudeness, she just gave my sister the pipe and laughed as she walked away. Regardless of the way we were treated, we ordered food and ****tails as well. My intention was to spend alot more money at the establishment but due to the ****** and judgment we received I decided to take my family and leave. The same waiter that judged us and treated us differently was awarded a R300 cash tip from us. At the end of my experience, I had decided never to visit the establishment again as I do not believe in supporting ******, profit driven establishments. I would much rather spend my money in establishments that treat being customers with dignity. Rockets Umhlanga Rooftop has the most unfriendly, ****** staff! It is honestly very disappointing.