Bianca M

Paying R520 for a Blow-dry & Styling

I am writing to express my extreme disappointment with the service I received at Style Bar in Cape Gate Mall on December 18, 2023. I paid a staggering R520 for a blowout, only to discover later that I was charged an exorbitant amount that far exceeded what is indicated on their price list. Upon realizing the discrepancy, I immediately contacted the manager to rectify the situation, hoping it was a simple human error. To my dismay, the manager confirmed that the price I paid was indeed correct. This lack of acknowledgment and assistance from the management is highly unprofessional and reflects poorly on the establishment. In an attempt to make sense of the situation, I visited the salon again today to request a copy of their price list. To my astonishment, the price list clearly indicates that blow-drying for hair of my length should range from R265 to R460, a far cry from the R520 I was charged. The most egregious part is that a Cut & Blow-dry is listed as ranging from R520 to R750, which raises serious questions about the integrity of their pricing practices. It is disheartening to feel taken advantage of and to witness such a blatant disregard for transparency and fairness. As a customer, I expect to be treated with honesty and integrity, and this experience has left me questioning the credibility of Style Bar in Cape Gate Mall. I urge the management of Style Bar to review and rectify their pricing policies to ensure that customers are not subjected to misleading and inflated charges. Transparency and accountability are crucial in maintaining a loyal customer base, and the current situation has left me with a negative impression of Style Bar. I hope that my feedback will prompt the necessary changes to prevent future customers from experiencing the same disappointment and frustration that I have encountered.