Wongalethu N

Disgusting treatment by Craig Herman, Graham Shultz and Shawn Peach

Good Day, I recently took delivery of the car (2020 BMW 320I) from Audi Claremont.(CPT) I've had the most terrible experience from this dealership, since i received the approval from Audi finance. Firstly the finance was approved on 01 Dec 2023 and i only took delivery of the vehicle on the 12 Dec 2023 due to delays unknown to me, during this time i could not get hold of the sales guy Craig Herman, until i got hold of the finance lady at the dealer to put me through to him a week later which should have been red signs already for me. Secondly when i took delivery of the car on the 12 Dec 2023 i was advised that the car had scratches and i would be refunded an amount of R11 100 due to this so i can fix the scratches myself, of which till to date i have not received the refund. Also the maintenances of the car had not be transferred to my name due to reasons unknown to me again and i was told i would have to take it to BMW myself to transfer the maintenance to my name. Thirdly, as i was travelling back to P.E the next day 13 Dec 2023 i realized that the car does not have the wheel lock nut and i contacted Craig to inform him of this and he said he would get back to me and he never did as usual. On the 14 Dec 2023 i contacted him again and as usual could not get hold of him on his cellphone i then sent him a WhatsApp message regarding the wheel lock nut of which he responded by saying i should get a new set at Tyger Wheel and Tire and will refund me. I immediately went to Tyger Wheel and when i got there they told me to go to directly to BMW to get the correct lock nut for the tires. When i got to BMW Nelson Mandela Bay the gave me such a great service instantly and Werner the guy who assisted by checking the correct lock nut by fitting them on the wheels, he noticed that the 3 tires had bubbles and advised me that the maintenance transfer will not be possible because it quality check would fail because of the tires. This was now a day later of me taking delivery of the vehicle. We took pictures with Werner and advised me to send them to the sales guy Craig because there is no way that these were done in a day. I did that immediately and also sent an email to his manager Graham Schultz my biggest mistake. Lets say the less said about him the better the guy is just rude, arrogant and ******. He flat out told me that i caused the bubbles on the 3 tires in a day because i hit a pothole im not sure if he's a magician or what, where did he se mee hitting a pothole, for crying out loud the road from CPT to PE is as great as it can be. Graham told me to pay for the lock nut and i will be refunded which i did and have not received my refund of R503.42 which i bought on the 14 Dec 2023. Through all of this inconveniences caused by them not even once had i received a call from them or an apology for all of this instead im getting arrogance and disgusting treatment which led me to believe this is turning to be racial. On the 19 Dec 2023 took the car to BMW Nelson Mandela Bay for the quality check and there is lots of things wrong on the car and again the BMW service team reiterated that there is no way that i caused those bubbles because they have been there for a while. The car is still at BMW because Graham refuse to take responsibility of the tires and will not pay for the quality check and fix the tires. On the 22 Dec 2023 i escalated the matter to the dealer principal Shawn Peach, i explained everything to him and i could hear on the call that he was also not interested he would not wait to get off the call. He said, he would speak to Graham and get back to me of which he never did instead told the same Graham who is useless to contact me not sure for what when he clearly made it clear that he will not assist. I had to book a flight ticket to CPT for the 22 Dec 2023 because the car is stuck at BMW which i told them that i needed the car as im travelling for holidays. When i asked for the Roadworthy report since the 14 Dec 2023 i only receive it on the 22 Dec 23 after numerous request for it. The roadworthy was done on the 24 Nov 2023, 2/3 weeks before i collected the car. Clearly they have been driving the car and caused the bubbles. I even suggested we check footage when i collected the car to show now one showed me the 3 tires and i did not get any response regarding that. I have also reported this matter to Audi Finance. I just want out of this deal and be given my R50 000 deposit in full. I still do not have the contract till to date