Wiehan N

Discussed

I recently stayed at a 4-star estate, and while the overall experience was satisfactory, several issues left room for improvement. The room was disappointing with dirt, an unvacuumed carpet adorned with dead insects, and a leaking fridge. Moreover, inadequate towels and a cutlery set still bearing oil and grease from previous guests added to the discomfort. Multiple non-functional lights, missing switches, and a broken wall socket switch further diminished the room's appeal. The TV's poor image quality suggested rough handling. Beyond the room, the swimming pool presented additional concerns. Its cleanliness appeared neglected for days, evident in animal feces along the pool edges. While the estate had potential, attention to detail and maintenance fell short, casting a shadow on the overall experience. Despite raising these concerns with the manager, it was disheartening to find their response inadequate. The manager appeared disinterested and displayed a lack of concern for the issues plaguing the estate. It was evident that the management's negligence contributed to the persisting problems, leaving me disappointed with the overall experience. The lack of proactive measures or a genuine effort to address the issues further underscores the need for improved management at this otherwise promising 4-star estate.