Tan R

Sneaky hidden charges

A table of 4 was booked for the picnic. Only 2 of us could make it. There is no indication anywhere that we are committed to pay for 4 picnic baskets, if some of the patrons cannot make it. Although this fact is true, the hostess wanted to charge us for the additional 2 baskets stating that the chef pre makes the baskets and if we do not pay for them, then the cost will fall to the staff. After a little back and forth it was agreed finally to not charge us. With the final statement to me that this is a boutique winery, and I should have known that we would be charged. This left a horrible taste in my mouth and completely ruined the experience for us. I have spoken with many people around this unfortunate event and nobody has heard of the hidden rules for a boutique winery. If this is the venues T&C's for booking, then display this during the booking procedure online. Or, display it ANYWHERE on your website, instead of trying to intimidate your customers to pay with no reference to this condition of service anywhere.