Sibongile N

Safety Misconduct: Use the Trust & Safety portal to report the aggressive behavior and privacy violations by staff at Wex 1 Property in Cape Town

A traumatic 7-night stay at Wex 1, City Club property in Cape Town. Booking.com and City Club Hotels have failed significantly in their duty of care, safety, and professional conduct. Misleading Advertising: The apartment is nothing like the pictures. Do not be fooled; the high-quality photos on the platform are a complete misrepresentation of the actual filthy, dilapidated state of the unit. Sanitation & Health Hazards: The unit was uncleaned with a foul odor that caused respiratory distress. The host ignored photo evidence of ****roach infestations and general filth (including old coins and stains). Unfounded Accusations & Racial Bias: Instead of addressing the hygiene issues, the host made offensive, discriminatory remarks about my origin (Johannesburg) and baselessly accused my family of damaging the property. Safety & Gross Privacy Violations: During checkout, staff forcibly entered my room while I was undressed. They stripped the bed with the door wide open to the public and took unauthorized photos of my personal belongings while I was in a vulnerable state. This stay was a gross violation of my Consumer Rights and personal dignity. I demand a full investigation into this property and immediate compensation for the trauma and uninhabitable conditions endured.