Stefanie D

Disappointing Experience at Vixi Social House: Unacceptable Treatment and Poor Management

So this evening my husband, two children, guests from UK and my brother and his wife decided to dine at VIXI Social House. Our reservation was for 8pm, but by 11pm, we still hadn’t received our food, despite being a table of 10 with 2 kids. The most frustrating part was the lack of communication and the string of lies about our food being on the way. Our kids even fell asleep without eating. To make matters worse, when we asked the manager for an extra chair so our youngest, who was 6, could lie down, he refused, saying that he couldn’t "waste" chairs. This was particularly upsetting as our child had fallen asleep due to the extended wait for our food. We ended up leaving at 11pm without our meal, and to add insult to injury, there was no effort made to make up for the inconvenience. Despite spending approximately 3k in drinks and two Mezze platters, the management provided no apology and had a rude attitude. This is not how you treat customers, especially in a hospitality setting. We brought our concerns and frustrations to the manager, but it was clear that he couldn't care less. This was the same person who refused to provide an extra chair and displayed a dismissive attitude. In fact, we suspect he might be the owner, which makes the entire experience even more disheartening. As a fellow small business owner, I understand the challenges of managing a busy establishment, and I am not unreasonable when it comes to service delays. However, waiting for three hours without any satisfactory resolution speaks volumes about the unacceptable treatment we received. His rude behavior and lack of concern cannot and should not be overlooked. It's truly disappointing and unacceptable. So, our overall experience was extremely disappointing - poor management, lack of communication, and disrespectful treatment. We hope that the management takes this feedback seriously and makes improvements to ensure that other patrons do not have to go through a similar experience.