VS
Vixi Social House
Unclaimed Business
VS
Vixi Social House
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSD
Stefanie D
1 reviews | Active since Jan 2020
2 Jan 2024, 21:23
Disappointing Experience at Vixi Social House: Unacceptable Treatment and Poor Management
So this evening my husband, two children, guests from UK and my brother and his wife decided to dine at VIXI Social House. Our reservation was for 8pm, but by 11pm, we still hadn’t received our food, despite being a table of 10 with 2 kids. The most frustrating part was the lack of communication and the string of lies about our food being on the way. Our kids even fell asleep without eating. To make matters worse, when we asked the manager for an extra chair so our youngest, who was 6, could lie down, he refused, saying that he couldn’t "waste" chairs. This was particularly upsetting as our child had fallen asleep due to the extended wait for our food. We ended up leaving at 11pm without our meal, and to add insult to injury, there was no effort made to make up for the inconvenience. Despite spending approximately 3k in drinks and two Mezze platters, the management provided no apology and had a rude attitude. This is not how you treat customers, especially in a hospitality setting. We brought our concerns and frustrations to the manager, but it was clear that he couldn't care less. This was the same person who refused to provide an extra chair and displayed a dismissive attitude. In fact, we suspect he might be the owner, which makes the entire experience even more disheartening. As a fellow small business owner, I understand the challenges of managing a busy establishment, and I am not unreasonable when it comes to service delays. However, waiting for three hours without any satisfactory resolution speaks volumes about the unacceptable treatment we received. His rude behavior and lack of concern cannot and should not be overlooked. It's truly disappointing and unacceptable. So, our overall experience was extremely disappointing - poor management, lack of communication, and disrespectful treatment. We hope that the management takes this feedback seriously and makes improvements to ensure that other patrons do not have to go through a similar experience.
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Stefanie D
1 reviews | Active since Jan 2020
2 Jan 2024, 21:23
Disappointing Experience at Vixi Social House: Unacceptable Treatment and Poor Management
So this evening my husband, two children, guests from UK and my brother and his wife decided to dine at VIXI Social House. Our reservation was for 8pm, but by 11pm, we still hadn’t received our food, despite being a table of 10 with 2 kids. The most frustrating part was the lack of communication and the string of lies about our food being on the way. Our kids even fell asleep without eating. To make matters worse, when we asked the manager for an extra chair so our youngest, who was 6, could lie down, he refused, saying that he couldn’t "waste" chairs. This was particularly upsetting as our child had fallen asleep due to the extended wait for our food. We ended up leaving at 11pm without our meal, and to add insult to injury, there was no effort made to make up for the inconvenience. Despite spending approximately 3k in drinks and two Mezze platters, the management provided no apology and had a rude attitude. This is not how you treat customers, especially in a hospitality setting. We brought our concerns and frustrations to the manager, but it was clear that he couldn't care less. This was the same person who refused to provide an extra chair and displayed a dismissive attitude. In fact, we suspect he might be the owner, which makes the entire experience even more disheartening. As a fellow small business owner, I understand the challenges of managing a busy establishment, and I am not unreasonable when it comes to service delays. However, waiting for three hours without any satisfactory resolution speaks volumes about the unacceptable treatment we received. His rude behavior and lack of concern cannot and should not be overlooked. It's truly disappointing and unacceptable. So, our overall experience was extremely disappointing - poor management, lack of communication, and disrespectful treatment. We hope that the management takes this feedback seriously and makes improvements to ensure that other patrons do not have to go through a similar experience.
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Anonymous
1 reviews | Active since Jan 2020
2 Sept 2022, 07:10
TERRIBLE TERRIBLE TERRIBLE
We walked into Vixi's last night and the place was busy as usual. We went to the bar to order drinks while we wait for a table. Ordered our first round and paid. We waited for an hour to eventually be seated. The waitress came to take our order. I told her I won't be having a main but will create something from their starter menu. Then my friends wanted to share a pizza as by now it was getting late. She immediately frowned on this saying "they don't allow any sharing" I asked who? "that's what they told us to say. you must order a main!" We decide there and then to leave. On our way out the same guy that assigns the tables asked what was wrong. I told him, he then answers me "But it is dinner time, and you should've stayed at the bar if you just wanted drinks!!!!! But we did not just want drinks! Totally appalled by their approach and lack of service when a manager was needed. We left and I took them to my local The Royal Oyster Bar. Where we could actually hear each other and have food and drinks from starters to main. Nowhere does it state on Vixi's menu that you MUST ORDER A MAIN when you sit down!!!! Terrible experience after I recommended the place to my friends!
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Anonymous
1 reviews | Active since Jan 2020
2 Sept 2022, 07:10
TERRIBLE TERRIBLE TERRIBLE
We walked into Vixi's last night and the place was busy as usual. We went to the bar to order drinks while we wait for a table. Ordered our first round and paid. We waited for an hour to eventually be seated. The waitress came to take our order. I told her I won't be having a main but will create something from their starter menu. Then my friends wanted to share a pizza as by now it was getting late. She immediately frowned on this saying "they don't allow any sharing" I asked who? "that's what they told us to say. you must order a main!" We decide there and then to leave. On our way out the same guy that assigns the tables asked what was wrong. I told him, he then answers me "But it is dinner time, and you should've stayed at the bar if you just wanted drinks!!!!! But we did not just want drinks! Totally appalled by their approach and lack of service when a manager was needed. We left and I took them to my local The Royal Oyster Bar. Where we could actually hear each other and have food and drinks from starters to main. Nowhere does it state on Vixi's menu that you MUST ORDER A MAIN when you sit down!!!! Terrible experience after I recommended the place to my friends!
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Jason R
1 reviews | Active since Jan 2020
4 Dec 2021, 07:35
Worst place town hands down!
Went here for our staff function, while waiting almost an hour for our food, the waitress messed ice all over my wife's back. We had to constantly ask them to lower the music which was so loud and distorted that they could not hear our drink orders and kept getting it wrong. Then they bring another tables order to us, place the food down and come back after 5 minutes to grab the food and say oops wrong table. What's worse is that they then gave that same food to the correct table after it had been sitting on our table. This during a covid pandemic is horrific! Eventually after 10 O' Clock and being there for 3 hours we left without receiving our food. Terrible service and arrogant waiters, definitely do not recommend this place!
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Jason R
1 reviews | Active since Jan 2020
4 Dec 2021, 07:35
Worst place town hands down!
Went here for our staff function, while waiting almost an hour for our food, the waitress messed ice all over my wife's back. We had to constantly ask them to lower the music which was so loud and distorted that they could not hear our drink orders and kept getting it wrong. Then they bring another tables order to us, place the food down and come back after 5 minutes to grab the food and say oops wrong table. What's worse is that they then gave that same food to the correct table after it had been sitting on our table. This during a covid pandemic is horrific! Eventually after 10 O' Clock and being there for 3 hours we left without receiving our food. Terrible service and arrogant waiters, definitely do not recommend this place!
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Bianca E
1 reviews | Active since Jan 2020
29 Jun 2019, 19:29
Worst service ever
My pizza was burnt. Ask the waiter if it was please possible to get the pizza re done. The chef passed the message on via the waiter that thats the way the pizzas are done here and I must accept it. Ask to speak to the manager, showed him my pizza, he then said that's the way the pizza is done and I must accept it. That the chef won't change it or remake it. So essentially you as the customer means nothing because they have some "hot shot" chef calling the shots
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Bianca E
1 reviews | Active since Jan 2020
29 Jun 2019, 19:29
Worst service ever
My pizza was burnt. Ask the waiter if it was please possible to get the pizza re done. The chef passed the message on via the waiter that thats the way the pizzas are done here and I must accept it. Ask to speak to the manager, showed him my pizza, he then said that's the way the pizza is done and I must accept it. That the chef won't change it or remake it. So essentially you as the customer means nothing because they have some "hot shot" chef calling the shots
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