Pieter B

DO NOT ORDER ANYTHING FROM CLARKS SHOES SOUTH AFRICA

Bought a pair of shoes online on October 10, 2023 to the value of $75.00. I received the tracking information but could not track the parcel as, according to the Customer service in China, because the shipping agent did not enter the parcel info onto the sgipping agents' system. After more than two months waiting I received notification that the parcel is at my local Post Office. The parcel did not contain shoes but a pair of sunglasses worth $5.00. I notified the Customer Service of this problem. They apologised and at the same time informed me that they are out of stock and cannot supply the shoes I ordered. They also offered to refund me 40% of the purchase cost of the shoes if I opt to keep the sunglasses......... totally unacceptable. The cost to return the sunglasses using DHL courier services amounts to R830.00. The courier cost is exorbitant ....... daylight *******! The supplier in China is acting as if it is not their fault that they did not send me the product I ordered and are also unwilling to refund me the full price of the product. I am willing to keep the sunglasses and to let the cost of the sunglasses ($5.00) be deducted off the amount, namely $75.00, to be refunded Bottom line....DO NOT ORDER ANYTHING FROM CLARKS SHOES SOUTH AFRICA ONLINE.