Mel S

C21 Potchefstroom Student hub is ************* to NSFAS student(s).

My experience with century 21 Potchefstroom Student Hub has been highly unpleasant for the past 3 years. I have stayed there since my first year in NWU. I have had 3 different agents for each of those 3 years. The last one (2023) was the worst agent I have had. His name is Sean and he was assigned to be my agent for 2023 He has never availed himself to me or to let me know that he was my agent for 2023. He never answered my messages whenever I needed help. I was assisted by another agent (Aldin) who has helped me throughout 2023. I paid my shortfall and had a credit of R171 according to my student account and my proof of payment. The finance team/Sean never refunded me that amount. Another issue was that I have not received my refund (R1000 processing fee) as it was stated on the contract that tenants will get it back after moving out. I have not received for both 2022 and 2023. Another issue was that Century 21 charged all four tenants (including myself) of unit (we shared a kitchen and used one microwave) more than R2k each for a damaged microwave and for then painting walls. We or rather I did not receive a maintenance report because I did not move out. I found this confusing because when I got back in 2023, the microwave that they supposedly replaced was still there. Century 21 has failed many students such as myself and is not transparent with the payments. My former agent also told me that NSFAS didn't pay rent for a certain month. When I asked which month that was, he said " I'm not sure". Last year, I set up an inspection appointment and no one showed up. I had to urgently leave so my agent said they'll do inspection when I have left and the contract states that both parties have to be present for inspection. Century 21 Potchefstroom Student Hub should not be NSFAS accredited. For more reviews about them from other students such as myself please go to Facebook and search for : NWU Potchefstroom students.