Aron M

Incorrect diagnosis

Greeting, I am writing this evaluation on my niece's behalf.On August 24,2023,she brought her car to VW Middelburg for repairs.The primary issue was that the car's dashboard displayed warning lights for Abs, tire pressure, PDC sensor, start/stop error while she was driving. After doing a diagnosis, they discovered that the rats had chewed wiring in the plenum chamber,. They fixed the wires, fixed all errors, and charged her R4621. 85, but after one day same problem reappeared, she took it back to them they fixed the problem again.One week before December 11,2023 the primary problem reappeared an became intermittent, she was forced to take the car back to them on December 11,but this time, they gave her a different diagnosis even though the issue remained. The updated quotation lists few things that need to be changed and the total cost of the repair should be R7109-82.I called them in an attempt to find out why the diagnosis was different from the first one, but we are still dealing with the same issue.They did not provide me with straightforward answers. I would like helopeter to help us, as they failed to resolve our issue we would like to get our money back so that we can take it somewhere else for repairs. This clearly demonstrates their incompetence and their tendency to rob those in need. On December 14,2023,we drove the automobile to VW Witbank and they provided us with a diagnosis that differed from VW Middelburg's, which causes confusion. Here's my email address in case you need any more details :mtauaron@gmail.com. Thank you