NONHLANHLA T

Request outstanding deposit back

I don’t even know which part should I start with. I was renting with ****nsue for over 6 now I think. I have rented with other properties but never had such bad experience with other property agencies. I moved out on the 31 of December. An inspection was done everything was fine clean. Expect the broken blind and replacement of key. Which I mentioned as well. Okay let me start with the contract it is stipulated on the contract that if no repairs to be done a deposit must be paid out within 7 working days, with repairs it’s not indicated how long but states that after repairs have been made you will be refunded. Okay but according South African law if I am correct outstanding money should be paid to no later than 14 days after the restoration of the property as dictated by the Act. I sent an email with my account details that please pay me the outstanding deposit on this account. No response from the agency. I gave it 3 days to get feedback still no feedback. And that inspection should be done by the agency inspector including the landlord. Which was not done, I was with the inspector.I sent another email saying when will I receive my outstanding balance. Only then the landlord said she hasn’t received the inspection sheet. All cost were stipulated I didn’t to agree to some of the things mentioned suck as window cleaning and toilet cleaning with cost R500. Why because when I moved in we never went outside or check window or what so ever. I just told myself that you know what it’s okay. I just need my money. Me and the landlord had and agreement on the 12 January 2023- 12:45 no feedback from then. On Monday the 15 I had to send another email asking the same question (When) I was told that due to their office hours they couldn’t process my payment so I take it that ****nsue closes at 13:00 on Fridays which is understandable they will process my money today which was Monday. I am still sitting here waiting for my deposit, and still not answered to (When will I receive my outstanding deposit) See what is actually frustrating is lack of clear feedback and being clearly informed. You need to ask them question over and over again. I believe that ****nsue is a professional property agency but how they give feedback and do certain things they are so ***********. Just one email that states the 5 why’s the process and waiting period. I need my money it’s been 17 days since I moved out.