Matilda V

Worst experience ever

It has been the most horrible experience dealing with Outeniqua Plumbing. I run a holoday home in Wilderness. I have struggled for 6 months to get a geyser replaced by them. The only reason I had to use them is because the insurance company oppointed them and they are the only plumbing company in the region who works with the insurance company. They have been out to the house 5 times and my geyser is still not installed correctly. They were late or moved appointments around every single time we had a scheduled appointment. It is a solar geyser. Their technicians do not have the required skills or experience to work on solar geysers. I have also dealt with the owner, Fanie, on multiple times, but unfortunately he has a do not care attitude amd makes promises that he cannot keep. They are *********** and have cost a holiday home thousands of rands because we had to close the booking calendar due to not having hot water.